Application Support Associate

Roles and responsibilities

Skills: Java, J-Scripting, AJAX, UNIX Knowledge, BPM Workflow, CSS, XML, HTML, Oracle SQL

Ø Experience in Process modelling and development/implementation using IBM BPM BAW, Knowledge of Advanced Encryption Standards (AES)

Ø Hands on experience on IT production support and should be well versed with ITIL IT Operations framework for incident, problem and change management.

Ø Proficient in Application support and providing solutions to meet the requirements and design Proof of Concept (POC). Experience in defining the best practices and implementing right through the development stages.

Ø Experience in integrating IBM BPM with databases, web services, LDAP, SMTP and other integration services, database integration, service integration.

Ø Experience in installation and troubleshooting IBM BPM application. Hands-on in IBM WODM and IBM FileNet.

Ø Experience in Integration with External systems like CRM and Core banking systems involving middleware for secure transactions. E.g., Integration with Open APIs, Microservices, FINACLE, TIBCO etc.

Ø Should be able to manage complete BPM Application involving Process Flows /Handling Change Requests and Supporting the Critical Issues involving Production environment in IBM BPM.

Ø Experience on performing the DR /PR Drill and OS patching on BPM infrastructure server. Process modeling and development/implementation using IBM.

Ø Performs optimization, and automation activities to support the implementation of a product/application.

Ø Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.

Experience: 5 Years

Certifications: IBM BPM Certified, ITIL Certification

Desired candidate profile

Application Monitoring and Performance

• Monitor Application Performance: Continuously monitor the performance of applications to ensure they are functioning optimally.
• Proactive Issue Detection: Identify and address potential issues before they impact end users. This can involve performance bottlenecks, system errors, or inefficient resource usage.
• Application Tuning: Optimize and tune applications to improve performance, responsiveness, and resource consumption.

2. Troubleshooting and Issue Resolution

• Technical Support: Provide second-line or third-line technical support to end-users who encounter issues with applications.
• Incident Management: Investigate, diagnose, and resolve incidents related to software applications. This can involve analyzing logs, performing diagnostics, and working with development teams.
• Root Cause Analysis: Identify the root causes of recurring issues and work on solutions to prevent future problems.

3. Software Deployment and Updates

• Patch and Update Management: Manage the deployment of software patches, updates, and new releases, ensuring that applications are up-to-date and secure.
• Version Control: Ensure that the correct version of the application is running in the production environment and handle version upgrades when necessary.
• System Configuration: Assist in configuring and setting up applications for different environments (development, staging, production).

4. Collaboration with Development and IT Teams

• Work with Developers: Collaborate with developers to fix bugs, implement enhancements, or deploy new features.
• Cross-Department Collaboration: Work with other IT departments (e.g., network teams, database administrators) to resolve issues that span different technology layers.
• Customization and Integration: Help integrate applications with other systems, ensuring seamless data flow and functionality between systems.