Assistant Business Analyst

Roles and responsibilities

• Bachelors degree in Business Administration /Information technology
• MBA or relevant certification ( CBAP) is a plus
• Prepare/Analyze the Business Requirement Document (BRD) or Jira user stories and coordinate with Design/build team for implementation
• Analyze the BRD and provide the effort estimates
• Arrange business requirement workshops and drive it
• Analyze the business needs and insights
• Evaluate the options available for possible solution
• Manage change requests
• Monitor design/build progress and resolve requirement queries
• Provide support during testing (SIT/UAT) and review the user stories
• Track production issues and perform root cause analysis (RCA)
• Vendor co-ordination and addressing the issues
• Knowledge transfers to new resources

• Requirements Gathering and Analysis:

  • Identify Business Needs: Engage with stakeholders to understand their needs, challenges, and business goals. This could involve conducting interviews, workshops, surveys, and reviewing existing documentation.
  • Document Requirements: Create detailed documentation that captures the functional and non-functional requirements for the business or project. This may include Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Use Cases, or User Stories.
  • Analyze Data and Processes: Review current business processes, data, and systems to identify inefficiencies, bottlenecks, and areas for improvement.

• Solution Design and Validation:

  • Collaborate with Stakeholders: Work closely with both business and technical teams to ensure that the requirements are understood and that the solution design will meet business objectives.
  • Propose Solutions: Recommend system or process changes based on the analysis of business requirements and existing systems.
  • Test and Validate Solutions: Ensure the proposed solutions meet the business requirements by testing them in real-world scenarios, and support User Acceptance Testing (UAT).

• Process Improvement:

  • Process Mapping: Use tools like Visio or Lucidchart to map out existing business processes (current state) and create process models for future improvements (desired state).
  • Re-engineer Processes: Suggest changes or optimizations to current business processes to improve efficiency, reduce costs, or address specific pain points.

• Stakeholder Communication:

  • Facilitate Communication: Act as the primary point of contact between technical teams (e.g., developers, designers, testers) and business stakeholders, ensuring smooth communication and understanding.
  • Manage Expectations: Manage stakeholders' expectations, clarify requirements, and address any concerns or misunderstandings during the project lifecycle.

• Data Analysis and Reporting:

  • Analyze Business Data: Leverage data analysis tools (e.g., Excel, Power BI, Tableau) to uncover insights that help in decision-making and process improvement.
  • Generate Reports: Produce reports, dashboards, or presentations that provide stakeholders with visibility into the progress and performance of business processes, projects, or financials.

• Project Support:

  • Support Project Managers: Collaborate with project managers to ensure that the requirements and project scope are being met, track milestones, and ensure the project stays on track.
  • Risk Management: Assist in identifying risks or issues early on and work on mitigation strategies.

• Change Management:

  • Facilitate Change: Support the organization in adapting to new systems, processes, or workflows by training staff, updating documentation, and ensuring smooth transitions.
  • Continuous Improvement: After the implementation of solutions, monitor their performance and identify areas for further improvement.

Desired candidate profile

1. Analytical Thinking:

   • Ability to dissect complex problems, gather data, and present actionable insights. Strong problem-solving skills and attention to detail are crucial.

2. Communication Skills:

   • Ability to communicate effectively with a variety of stakeholders, from technical teams to business executives. Clear writing skills are necessary for documentation, reports, and presentations.

3. Stakeholder Management:

   • Ability to manage and engage multiple stakeholders, aligning them towards a common goal, and ensuring that business needs are met while addressing their concerns.

4. Requirements Elicitation and Documentation:

   • Expertise in gathering and documenting business requirements. Familiarity with frameworks such as Agile (writing user stories), Waterfall, and Lean is valuable.

5. Business Process Modeling:

   • Proficiency in using tools like Microsoft Visio, Lucidchart, or BPMN (Business Process Model and Notation) to visually map and redesign business processes.

6. Data Analysis:

   • Ability to analyze large datasets using tools such as Excel, SQL, Tableau, or Power BI. Strong data interpretation and reporting skills are crucial for making data-driven recommendations.

7. Technical Proficiency:

   • While a BA is not expected to be a developer, understanding technical aspects of systems and software can be a huge advantage in communication with technical teams. Basic understanding of databases, system architecture, or programming concepts can be helpful.

8. Project Management:

   • Basic understanding of project management tools (e.g., Jira, Trello, Asana) and methodologies (e.g., Agile, Scrum, Waterfall) can help in managing project timelines, tracking progress, and supporting project managers.

9. Critical Thinking and Decision Making:

   • Ability to think critically about business needs and propose the most appropriate solutions. This involves identifying root causes, evaluating options, and making decisions that align with business goals.

Tools and Technologies Used by Business Analysts:

1. Requirements Documentation Tools:

   • Microsoft Word, Excel, Google Docs/Sheets, Confluence, Jira for documenting and tracking business requirements.

2. Business Process Modeling:

   • Microsoft Visio, Lucidchart, Bizagi, BPMN for creating process maps and flowcharts.

3. Data Analysis and Reporting:

   • Microsoft Excel (advanced), Power BI, Tableau, Google Analytics for analyzing and visualizing data.

4. Project Management Tools:

   • Jira, Trello, Asana, Monday.com for managing projects, tasks, and communication.

5. Collaboration Tools:

   • Slack, Microsoft Teams, Zoom, Google Meet for meetings, document sharing, and collaboration.

6. Testing and Validation Tools:

   • TestRail, JIRA for managing test cases, tracking defects, and ensuring business requirements are validated during testing.