Application Support Specialist

Roles and responsibilities

• Application Monitoring and Maintenance:

  • Proactively Monitoring Applications: Ensure the smooth functioning of applications by continuously monitoring system performance, server health, and application logs.
  • Routine Maintenance: Perform scheduled tasks such as system upgrades, patches, backups, and updates to ensure applications are running on the latest and most secure versions.

• Incident Management:

  • Incident Detection and Resolution: Respond to and resolve application-related issues reported by end-users or system alerts. This includes troubleshooting, analyzing, and resolving incidents promptly.
  • Issue Prioritization: Determine the severity of incidents and prioritize them based on business needs, ensuring minimal downtime.
  • Escalation Management: When necessary, escalate unresolved issues to developers, system administrators, or third-party vendors for further investigation and resolution.

• User Support and Training:

  • End-User Assistance: Provide support to end-users by addressing queries, providing guidance on application features, and resolving issues they encounter while using the application.
  • User Documentation and Training: Create and maintain documentation such as user manuals, troubleshooting guides, and FAQs. Also, conduct training sessions for end-users to ensure they can effectively use the application.

• Bug Reporting and Testing:

  • Identifying and Reporting Bugs: Detect and log application bugs or glitches reported by users or identified during routine checks.
  • Coordinating with Development Teams: Work closely with developers to communicate identified bugs, provide necessary context, and assist in testing new patches or fixes.
  • Testing Application Updates: Ensure that new software versions or updates are tested thoroughly before deployment to identify any potential issues or conflicts with existing systems.

• System Configuration and Setup:

  • Configuration Management: Assist with the setup, configuration, and customization of applications to meet specific business needs. This may involve adjusting settings, managing user access, and configuring workflows.
  • User Account Management: Set up and manage user accounts, roles, and permissions within applications to ensure appropriate access control.

• Performance Tuning:

  • Optimizing Application Performance: Monitor and analyze application performance metrics, including load times, response times, and system utilization. Recommend or implement improvements to optimize performance.
  • Capacity Planning: Forecast the demand on applications, ensuring they can handle expected user traffic and transactions without performance degradation.

• Collaboration with Other IT Teams:

  • Work with IT Support Teams: Collaborate with system administrators, network engineers, and other IT professionals to address infrastructure-related issues impacting application performance.
  • Collaborating with Development Teams: Communicate any application issues to development teams for deeper investigation and resolution, and assist in implementing changes when required.

Desired candidate profile

• Experience in Application production support within the ITIL Framework.
• Excellent knowledge and hands on experience in
• Application trouble shooting, configuration and maintenance.
• Application performance tuning and optimization
• Resolution of tickets with quality and within SLA
• Proactive monitoring and incidents analysis
• Experience in Work flow maintenance and Configuration.
• Good knowledge of 5 asset class: Equites, Fixed Income, Funds, ETF & Structured Products.
• Portfolio Management & Trade life cycle in Wealth Management
• Collateral Management concepts such as Pledge/UnPledge,
• Experience in handling interface related issues and good idea about the Middleware systems like TIBCO/Open API/ Micro Services.
• Very good Knowledge in Oracle - SQL & PL/SQL / MSSQL
• Very good knowledge in .Net application framework.
• Hands on experience in Unix commands
• Limit Monitoring, Concepts of LTV & Haircut, Margin calls & Liquidation.
• Basic data knowledge of Market data
• Knowledge on Advent/SAXO/FINIQ platform.
• Good knowledge of Open source applications/application components
• Good knowledge of application licensing
• Knowledge on DBs like Mongo, Hive, PostgreSQL