Dining Server

Roles and responsibilities

• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self-motivated.
• Professional, service oriented, eager to help coworkers, adoptable with changes.
• Knowledge and experience of F&B operation.
• High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast paced environment.
  

What You Will Bring

• Knowledge of MICROS preferred.
• One to two years’ experience working in Food & Beverage preferred.
• Previous experience working in a nightlife venue.

• 1. Customer Service

• Greeting Guests: Welcome guests to the restaurant with a friendly and polite attitude, ensuring they feel comfortable and valued as soon as they arrive.
• Taking Orders: Listen carefully to guests’ orders, including any special requests or dietary restrictions, and communicate those orders accurately to the kitchen.
• Providing Recommendations: Suggest menu items, including appetizers, entrees, desserts, and drinks, based on guests’ preferences and the restaurant's offerings.
• Anticipating Needs: Proactively anticipate customer needs, offering refills on drinks, clearing empty plates, or offering additional items without waiting for guests to ask.
• Personalizing the Experience: Customize the dining experience to meet guest preferences, ensuring they feel well-cared-for throughout their meal.

• 2. Multitasking and Time Management

• Handling Multiple Tables: Manage multiple tables simultaneously, ensuring that each guest receives attention and service in a timely manner.
• Efficient Order Delivery: Coordinate the delivery of food and beverages to guests, ensuring that orders are delivered accurately and promptly.
• Balancing Tasks: Juggle various tasks, such as taking orders, serving food, refilling drinks, and managing guest needs, without compromising the quality of service.

• 3. Menu Knowledge

• Familiarity with the Menu: Be well-versed in the restaurant’s menu, including ingredients, preparation methods, and special offerings, to answer guest questions and make recommendations.
• Understanding Dietary Restrictions: Have knowledge of common food allergies, dietary preferences (e.g., vegan, gluten-free), and special requests to ensure guests’ needs are met.
• Up-selling Specials and Promotions: Promote daily specials, new dishes, or seasonal menu items, upselling them to enhance the guest’s experience and increase sales.

• 4. Order Accuracy and Communication

• Taking Accurate Orders: Ensure that guest orders are recorded clearly and communicated accurately to the kitchen and bar staff to avoid mistakes.
• Double-Checking Orders: Double-check special requests (e.g., allergies, customizations) to ensure the kitchen prepares dishes correctly and to the guest’s satisfaction.
• Timely Updates: Keep guests informed about the status of their order, such as wait times for food or any potential delays.

• 5. Food and Beverage Service

• Serving Food and Drinks: Serve food and beverages to guests in an organized and professional manner, ensuring all orders are complete and correct.
• Proper Presentation: Ensure that food and drinks are presented attractively, following restaurant guidelines for plating and glassware.
• Serving Alcohol Responsibly: If serving alcoholic beverages, ensure that drinks are served in accordance with legal requirements and the establishment’s policies on responsible service.

• 6. Handling Payments and Transactions

• Processing Payments: Present bills to guests, accurately process payments (cash, credit cards, etc.), and provide change or receipts as necessary.
• Managing Tips: Ensure guests leave appropriate gratuities, either as cash or through the payment method, and follow the establishment's procedures for tip distribution.
• Split Checks: Assist guests with splitting bills if needed, ensuring all items are correctly assigned to each person.

Desired candidate profile

1. Customer Service

• Greeting Guests: Welcome guests to the restaurant with a friendly and polite attitude, ensuring they feel comfortable and valued as soon as they arrive.
• Taking Orders: Listen carefully to guests’ orders, including any special requests or dietary restrictions, and communicate those orders accurately to the kitchen.
• Providing Recommendations: Suggest menu items, including appetizers, entrees, desserts, and drinks, based on guests’ preferences and the restaurant's offerings.
• Anticipating Needs: Proactively anticipate customer needs, offering refills on drinks, clearing empty plates, or offering additional items without waiting for guests to ask.
• Personalizing the Experience: Customize the dining experience to meet guest preferences, ensuring they feel well-cared-for throughout their meal.

2. Multitasking and Time Management

• Handling Multiple Tables: Manage multiple tables simultaneously, ensuring that each guest receives attention and service in a timely manner.
• Efficient Order Delivery: Coordinate the delivery of food and beverages to guests, ensuring that orders are delivered accurately and promptly.
• Balancing Tasks: Juggle various tasks, such as taking orders, serving food, refilling drinks, and managing guest needs, without compromising the quality of service.

3. Menu Knowledge

• Familiarity with the Menu: Be well-versed in the restaurant’s menu, including ingredients, preparation methods, and special offerings, to answer guest questions and make recommendations.
• Understanding Dietary Restrictions: Have knowledge of common food allergies, dietary preferences (e.g., vegan, gluten-free), and special requests to ensure guests’ needs are met.
• Up-selling Specials and Promotions: Promote daily specials, new dishes, or seasonal menu items, upselling them to enhance the guest’s experience and increase sales.

4. Order Accuracy and Communication

• Taking Accurate Orders: Ensure that guest orders are recorded clearly and communicated accurately to the kitchen and bar staff to avoid mistakes.
• Double-Checking Orders: Double-check special requests (e.g., allergies, customizations) to ensure the kitchen prepares dishes correctly and to the guest’s satisfaction.
• Timely Updates: Keep guests informed about the status of their order, such as wait times for food or any potential delays.

5. Food and Beverage Service

• Serving Food and Drinks: Serve food and beverages to guests in an organized and professional manner, ensuring all orders are complete and correct.
• Proper Presentation: Ensure that food and drinks are presented attractively, following restaurant guidelines for plating and glassware.
• Serving Alcohol Responsibly: If serving alcoholic beverages, ensure that drinks are served in accordance with legal requirements and the establishment’s policies on responsible service.

6. Handling Payments and Transactions

• Processing Payments: Present bills to guests, accurately process payments (cash, credit cards, etc.), and provide change or receipts as necessary.
• Managing Tips: Ensure guests leave appropriate gratuities, either as cash or through the payment method, and follow the establishment's procedures for tip distribution.
• Split Checks: Assist guests with splitting bills if needed, ensuring all items are correctly assigned to each person.