Assistant Housekeeping Manager

Roles and responsibilities

• Supervise and train housekeeping staff to ensure high standards of cleanliness and service.
• Inspect guest rooms and public areas to ensure they meet established standards.
• Coordinate with other departments to ensure efficient communication and guest satisfaction.
• Manage inventory and budget for housekeeping supplies and equipment.
• Implement and monitor safety protocols and procedures.
  

What Will You Bring

• Previous experience in housekeeping management, preferably in a resort setting.
• Strong leadership and team management skills.
• Excellent communication and problem-solving skills .Full proficiency in English.
• Knowledge of housekeeping procedures and safety protocols.
• Ability to work flexible hours, including weekends and holidays.

• 1. Supervision and Staff Management

• Team Leadership: Assist the Housekeeping Manager in supervising and leading a team of housekeepers, supervisors, and other cleaning staff.
• Task Delegation: Assign daily cleaning tasks to the housekeeping staff, ensuring that all areas of the hotel are covered and priorities are addressed.
• Staff Training and Development: Provide training and development opportunities for housekeeping staff, ensuring they understand company standards, procedures, and safety protocols.
• Monitoring Performance: Monitor the performance of housekeeping staff, providing feedback and addressing any issues regarding quality or efficiency.
• Shift Management: Help manage staffing levels to ensure sufficient coverage, especially during peak periods, by organizing shifts and adjusting staffing as needed.

• 2. Quality Control and Standards Compliance

• Ensuring Cleanliness Standards: Ensure that all guest rooms, public areas, and back-of-house areas meet cleanliness standards, addressing any issues promptly.
• Inspection of Rooms: Conduct regular inspections of guest rooms and public spaces to ensure that the cleanliness and maintenance standards are consistently met.
• Addressing Guest Complaints: Handle guest complaints related to cleanliness or housekeeping services, taking prompt corrective actions to resolve any issues.
• Maintaining High Standards: Ensure that all housekeeping operations align with the hotel’s policies and brand standards, maintaining consistency and quality throughout.

• 3. Inventory and Supplies Management

• Stock Control: Assist in managing inventory levels for cleaning supplies, linens, and guest room amenities, ensuring that items are replenished as needed.
• Ordering Supplies: Work with the Housekeeping Manager to place orders for cleaning materials, equipment, and guest supplies, ensuring cost-effectiveness and proper stock levels.
• Equipment Maintenance: Ensure that cleaning equipment is regularly maintained and in working order, and that any issues are addressed quickly.
• Inventory Audits: Help conduct regular inventory audits to monitor usage, prevent waste, and manage costs.

• 4. Budgeting and Cost Control

• Cost Management: Help manage the housekeeping department’s budget, focusing on minimizing waste and controlling expenses related to supplies, equipment, and labor.
• Tracking Expenditures: Track and report on departmental spending, ensuring that costs remain within the allocated budget and identifying areas for cost savings.
• Resource Optimization: Identify opportunities to optimize the use of resources, such as linens and cleaning supplies, to reduce costs without compromising quality.

• 5. Guest Experience and Satisfaction

• Ensuring Guest Satisfaction: Assist in ensuring that the housekeeping department delivers a high level of service that exceeds guest expectations, contributing to overall guest satisfaction.
• Special Requests: Address any special guest requests related to housekeeping, such as extra towels, bedding, or room preferences, and ensure they are fulfilled in a timely manner.
• Attention to Detail: Focus on providing a clean, comfortable, and welcoming environment for guests by maintaining attention to detail in room presentation and public areas.

Desired candidate profile

1. Supervision and Staff Management

• Team Leadership: Assist the Housekeeping Manager in supervising and leading a team of housekeepers, supervisors, and other cleaning staff.
• Task Delegation: Assign daily cleaning tasks to the housekeeping staff, ensuring that all areas of the hotel are covered and priorities are addressed.
• Staff Training and Development: Provide training and development opportunities for housekeeping staff, ensuring they understand company standards, procedures, and safety protocols.
• Monitoring Performance: Monitor the performance of housekeeping staff, providing feedback and addressing any issues regarding quality or efficiency.
• Shift Management: Help manage staffing levels to ensure sufficient coverage, especially during peak periods, by organizing shifts and adjusting staffing as needed.

2. Quality Control and Standards Compliance

• Ensuring Cleanliness Standards: Ensure that all guest rooms, public areas, and back-of-house areas meet cleanliness standards, addressing any issues promptly.
• Inspection of Rooms: Conduct regular inspections of guest rooms and public spaces to ensure that the cleanliness and maintenance standards are consistently met.
• Addressing Guest Complaints: Handle guest complaints related to cleanliness or housekeeping services, taking prompt corrective actions to resolve any issues.
• Maintaining High Standards: Ensure that all housekeeping operations align with the hotel’s policies and brand standards, maintaining consistency and quality throughout.

3. Inventory and Supplies Management

• Stock Control: Assist in managing inventory levels for cleaning supplies, linens, and guest room amenities, ensuring that items are replenished as needed.
• Ordering Supplies: Work with the Housekeeping Manager to place orders for cleaning materials, equipment, and guest supplies, ensuring cost-effectiveness and proper stock levels.
• Equipment Maintenance: Ensure that cleaning equipment is regularly maintained and in working order, and that any issues are addressed quickly.
• Inventory Audits: Help conduct regular inventory audits to monitor usage, prevent waste, and manage costs.

4. Budgeting and Cost Control

• Cost Management: Help manage the housekeeping department’s budget, focusing on minimizing waste and controlling expenses related to supplies, equipment, and labor.
• Tracking Expenditures: Track and report on departmental spending, ensuring that costs remain within the allocated budget and identifying areas for cost savings.
• Resource Optimization: Identify opportunities to optimize the use of resources, such as linens and cleaning supplies, to reduce costs without compromising quality.

5. Guest Experience and Satisfaction

• Ensuring Guest Satisfaction: Assist in ensuring that the housekeeping department delivers a high level of service that exceeds guest expectations, contributing to overall guest satisfaction.
• Special Requests: Address any special guest requests related to housekeeping, such as extra towels, bedding, or room preferences, and ensure they are fulfilled in a timely manner.
• Attention to Detail: Focus on providing a clean, comfortable, and welcoming environment for guests by maintaining attention to detail in room presentation and public areas.