Food Beverage Supervisor

Roles and responsibilities

Responsible for supervising the day-to-day operations for the Butcher & Still Restaurant along with the F&B Outlet Manager. To assist F&B Outlet Manager in ensuring all employees adhere to Four Seasons standards.

Main Duties/Description

What you will do

• Supervise and motivate the team by promoting the ‘golden rule’, and lead Butcher & Still Restaurant services.
• Be visible in the operations, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Be knowledge of Butcher & Still Restaurant operations as well as Four Seasons Cultural and Core Standards, policies and standard operating procedures. Work closely with the team and assist with set-up/cleaning of operational areas.
• Perform other tasks or projects as assigned by the Food & Beverage Outlet Manager, Asst. Restaurant Manager and Hotel Manager.
  

What You Bring

• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
• An outgoing personality and a can-do approach to an assigned task
• High level of understanding and knowledge of food and/or wine
• Proficient in English (speaking, reading, writing)
• Excellent interpersonal, verbal, and written communication skills

Desired candidate profile

1. Leadership and Team Management

• Supervising Staff: Managing and overseeing the day-to-day operations of the food and beverage team, including servers, bartenders, and kitchen staff.
• Training and Development: Providing training, guidance, and support to team members to ensure they understand service standards, food safety regulations, and company policies.
• Scheduling and Staffing: Creating work schedules, ensuring adequate staffing during peak hours, and handling any staffing adjustments as needed.
• Motivating the Team: Encouraging a positive work environment, promoting teamwork, and ensuring high morale among the staff.

2. Customer Service Excellence

• Ensuring Guest Satisfaction: Monitoring guest interactions, addressing any concerns or complaints promptly, and ensuring high-quality service standards are met at all times.
• Handling Special Requests: Overseeing special guest requests, including dietary restrictions, seating arrangements, or custom orders, ensuring they are fulfilled accurately and efficiently.
• Creating a Positive Atmosphere: Ensuring that guests feel welcomed, valued, and comfortable throughout their dining experience.

3. Operational Efficiency

• Overseeing Daily Operations: Ensuring the smooth and efficient operation of all food and beverage service activities, including order taking, food preparation, serving, and billing.
• Maintaining Cleanliness and Organization: Ensuring cleanliness in the dining and kitchen areas, as well as making sure that all equipment and utensils are in good working order.
• Managing Inventory: Overseeing inventory levels for food, beverages, and supplies, including ordering items, maintaining stock levels, and managing waste.

4. Quality Control

• Ensuring Food Quality: Ensuring that food is prepared and served according to high standards, maintaining consistency in taste, presentation, and portion size.
• Monitoring Beverage Service: Ensuring that drinks are made according to specifications, whether alcoholic or non-alcoholic, and that bartenders follow responsible alcohol service practices.
• Conducting Inspections: Regularly inspecting service areas and the kitchen for cleanliness, presentation, and compliance with health and safety standards.

5. Health and Safety Compliance

• Food Safety Regulations: Ensuring all staff follow food safety regulations, including proper food handling, storage, and sanitation practices.
• Alcohol Laws and Safety: Overseeing the responsible service of alcohol, including checking IDs, monitoring alcohol consumption, and ensuring compliance with local liquor laws.
• Hygiene Standards: Maintaining high levels of hygiene throughout the kitchen, dining, and bar areas, ensuring adherence to health and safety regulations.