Assistant Area Manager

Roles and responsibilities

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• You hold a degree in logistics, business administration, or in a related field, or you have an equivalent qualification
• A strong team player, you thrive when working with others
• You’re a natural at motivating others around you
• You demonstrate problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes isn’t a problem for you
• You’re a quick thinker, able to act decisively in a fast-paced environment
• You’re willing and able to work to flexible schedules and shifts: you always commit the time required to get the job done.
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Degree in Engineering, Operations, or Supply Chain is a plus.
• Ability to thrive in an ambiguous environment.
• Adapt at analytical work and the ability to motivate others in a deadline-driven environment
• Basic understanding of Lean and Six Sigma.

• Overseeing Operations:

  • Supervise and manage the daily operations of multiple locations, ensuring that each is operating efficiently and effectively.
  • Ensure that all locations are meeting performance standards and that objectives are being achieved.

• Financial Management:

  • Develop and manage budgets for each location within the assigned area, ensuring financial targets are met.
  • Analyze financial reports and KPIs to assess performance and take corrective actions where necessary.
  • Oversee revenue and profit margins, ensuring cost-effective operations and maximizing profitability.

• Staff Supervision and Development:

  • Lead a team of managers or supervisors at different locations, providing guidance, support, and direction.
  • Conduct performance reviews, provide feedback, and develop action plans for underperforming teams.
  • Ensure that team members receive proper training and development opportunities to succeed in their roles.

• Customer Service and Satisfaction:

  • Ensure that customer service standards are consistently met across all locations within the area.
  • Address customer concerns, complaints, and feedback in a timely and professional manner.
  • Develop initiatives to improve customer satisfaction and loyalty.

• Strategic Planning and Goal Setting:

  • Develop and implement strategies that support organizational goals and drive performance within the area.
  • Set and track performance targets and key performance indicators (KPIs) for each location.
  • Work with senior management to align regional objectives with broader company goals.

• Reporting and Analysis:

  • Monitor and analyze the performance of each location, providing regular reports to senior management.
  • Track sales, revenue, and operational metrics to identify trends and areas for improvement.
  • Provide insights and recommendations to improve performance, streamline processes, and enhance profitability.

Desired candidate profile

1. Leadership and Team Management

• Strong leadership skills to manage and motivate teams across multiple locations.
• Ability to inspire and develop managers and staff, ensuring they are aligned with company goals and values.
• Experience in setting clear expectations, providing feedback, and fostering a positive work culture.

2. Operational Efficiency

• Deep understanding of operational processes and the ability to optimize them across multiple sites or departments.
• Expertise in managing resources effectively, ensuring the smooth operation of each location within the area.
• Ability to implement strategies for improving efficiency, reducing costs, and enhancing service quality.

3. Financial Management

• Proficiency in managing budgets, forecasting revenue, and controlling expenses within the assigned region.
• Experience in driving profitability by ensuring that operations are cost-effective while meeting or exceeding financial targets.
• Ability to analyze financial reports, interpret performance metrics, and take corrective actions when necessary.

4. Strategic Planning and Execution

• Ability to develop and implement strategies that align with corporate goals and drive regional success.
• Expertise in analyzing market trends, customer preferences, and competition to develop region-specific strategies.
• Strong problem-solving skills to address challenges and adjust strategies as needed.

5. Communication Skills

• Excellent communication skills to effectively interact with team members, senior management, customers, and stakeholders.
• Ability to clearly convey company goals, expectations, and performance results to ensure alignment across all locations.
• Skilled in conflict resolution and maintaining positive relationships with internal and external stakeholders.

6. Customer Focus

• Strong customer service orientation to ensure that all locations within the area are meeting customer needs and expectations.
• Experience in addressing customer complaints or concerns in a timely and professional manner.
• Ability to drive customer satisfaction and loyalty through consistent service delivery.

7. Project Management

• Experience in managing multiple projects simultaneously, ensuring that each project is completed on time and within budget.
• Ability to prioritize tasks, allocate resources, and manage competing demands across different locations or departments.
• Proficiency in using project management tools to track progress and outcomes.

8. Sales and Marketing Knowledge

• Understanding of sales strategies and marketing techniques to drive business growth within the region.
• Ability to analyze sales performance, identify opportunities for growth, and implement marketing strategies tailored to the area.
• Experience in managing promotional campaigns, product launches, and customer acquisition efforts.

9. Staff Development and Training

• Experience in hiring, training, and developing staff to ensure they have the skills and knowledge necessary for success.
• Ability to assess team performance, identify training needs, and implement development programs.
• Ensuring that team members are well-equipped to meet organizational goals and provide excellent service.