Leasing Manager

Roles and responsibilities

• Develop and implement strategies to attract and secure tenants for new and existing properties.
• Prepare, negotiate, and manage lease agreements, ensuring alignment with company objectives and compliance with regulatory requirements.
• Set and achieve leasing targets to optimize rental income and minimize vacancies.
• Collaborate with the marketing team to create promotional materials and campaigns to advertise available spaces. Conduct market research to analyze rental trends and competitive properties.
• Prepare and manage budgets related to leasing operations.
• Build and maintain strong relationships with tenants to ensure high retention and satisfaction levels.
• Coordinate lease renewals, terminations, and amendments.
• Address tenant concerns and resolve issues promptly to foster positive experiences.
• Supervise and mentor leasing staff to achieve departmental goals.
  
  

Minimum Qualification

• Bachelor’s degree, ideally in Business Administration, Real Estate, or a related field
  
  

Minimum Experience

• 10+ years’ experience in retail and F&B leasing
• Negotiating Lease Terms: A prospective tenant is interested in leasing a commercial space. The Leasing Manager negotiates the rent, duration, and any special clauses (e.g., tenant improvement allowances, early termination options), ensuring both the property owner and tenant are satisfied with the agreement.
• Marketing Vacant Properties: The Leasing Manager creates a marketing campaign for vacant units, utilizing online platforms and local advertisements. They might also organize an open house event to show the property to multiple prospective tenants.
• Addressing Tenant Issues: A tenant has reported maintenance issues in their apartment. The Leasing Manager coordinates with the maintenance team to address the problem promptly and communicates with the tenant to ensure their satisfaction.
• Managing Lease Renewals: A tenant’s lease is approaching its expiration date. The Leasing Manager reaches out to the tenant to discuss renewal options, negotiate terms, and ensure the lease renewal paperwork is completed on time.

• Key Traits of a Manager-Leasing:

• Strong Negotiation Skills: The ability to negotiate favorable terms for both the property owner and tenants while maintaining positive relationships.
• Customer Service Orientation: A customer-focused approach to address tenant concerns, respond to inquiries, and build long-term relationships with tenants.
• Organizational Skills: Managing multiple leasing transactions, maintaining accurate records, and coordinating schedules for property showings, lease signings, and renewals.
• Attention to Detail: Ensuring that lease agreements and other documentation are accurate and legally compliant.
• Financial Acumen: Understanding of rental rates, budgeting, and financial reporting to drive profitability in leasing operations.
• Communication Skills: Strong verbal and written communication skills are essential for interacting with tenants, team members, and property owners.
• Problem-Solving: Addressing any issues that arise during the leasing process, such as negotiating disputes, late payments, or property maintenance concerns.

Desired candidate profile

1. Lease Management

• Lease Negotiations: Negotiating lease terms and conditions with potential tenants, ensuring that both parties are satisfied with the agreements. This may involve rent rates, lease duration, property maintenance, and other contractual obligations.
• Lease Documentation: Overseeing the preparation and execution of lease agreements, ensuring they are legally compliant and reflect the agreed-upon terms. This includes reviewing lease clauses, conditions, and ensuring all relevant details are correctly captured.
• Renewals and Expansions: Managing lease renewals for existing tenants, addressing concerns or changes, and negotiating lease extensions or expansions when appropriate.

2. Tenant Relations and Communication

• Managing Tenant Queries: Responding to potential and existing tenants’ inquiries regarding available spaces, rental rates, amenities, and other property-related concerns.
• Conflict Resolution: Addressing and resolving tenant issues, such as disputes over lease terms, maintenance concerns, or other tenant-related issues, to ensure a smooth leasing operation.
• Onboarding New Tenants: Coordinating the onboarding process for new tenants, ensuring they understand the terms of their lease, the property rules, and their responsibilities. This also includes conducting property tours and walkthroughs.

3. Marketing and Promotion

• Marketing Properties: Developing and executing marketing strategies to attract potential tenants, which may include online listings, advertisements, open houses, and other promotional activities.
• Property Showings: Conducting property tours for prospective tenants, highlighting the features and benefits of the property to drive interest and secure leases.
• Tenant Retention Strategies: Implementing strategies to retain current tenants, such as loyalty programs, regular communication, and addressing tenant concerns promptly to minimize turnover.

4. Rent Collection and Financial Oversight

• Rent and Payment Tracking: Ensuring timely collection of rent payments from tenants, addressing any late payments or outstanding balances. Managing rent schedules and ensuring compliance with lease terms.
• Financial Reporting: Tracking leasing performance metrics such as occupancy rates, rental income, and lease expirations. Providing regular reports to upper management on leasing activity and financial performance.
• Budgeting: Assisting in the budgeting process for leasing-related expenses, ensuring that leasing operations are cost-effective and aligned with overall financial goals.