Restaurant Host

Roles and responsibilities

• To ensure that SOP basic standards are adhered to to achieve the level of service established in the Departmental Operations Manual.
• To take care of all restaurant bookings and prepare special requirements accordingly
• To assign table seating as per the reservation list to subordinates and to check their performance periodically.
• To welcome and greet guests as per the service standards
• To escort and provide buffet orientation, recommend food and beverages choices to guests
• To assist in maximizing the restaurant revenue by active social media marketing
• To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operational
• To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
• To attend daily briefing with the colleagues on preparation, service and menu.
• To liaise with the supporting departments on daily operation and quality.
• To carry out any other reasonable duties and responsibilities assigned.
• To attend all training sessions/ programmers that are requested by the Hotel’s Management ton Food Safety, Fire, Hygiene, Health and Safety.
  

What We need from you:

• 2 years related experience in same role in a 5 star luxury hotel or resort
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards
• A true “team-player” mentality and flexible attitude towards a diverse set of tasks
• Have the ability to work a flexible schedule including nights, weekends and/or holidays
• Great communication – you’ll be warm, welcoming, and easy to talk to, English is a must, another language will be an advantage

Desired candidate profile

. Guest Greeting and Reception

• Warm Welcome: Greeting guests as they arrive, ensuring they feel welcome and comfortable. This is often done with a friendly smile and offering a greeting such as, “Welcome to [Restaurant Name], how can I assist you today?”
• Reservation Management: Managing reservations, confirming bookings, and checking guests in for their reservations. Ensuring that guests are seated at the correct table, and that all special requests or preferences are communicated to the waitstaff.
• Walk-Ins Management: Managing guests who do not have a reservation, checking availability, and offering wait times. If there is a wait, offering a comfortable space for guests to wait, and informing them of updates on table availability.

2. Seating Guests

• Table Assignments: Seating guests according to the restaurant's seating plan, ensuring that seating arrangements are efficient and that guests are placed at tables according to their preferences or any special needs.
• Communication with Waitstaff: Notifying the waitstaff of guest arrivals and ensuring that they are prepared to serve guests promptly. In some restaurants, hosts may also assist with seating in sections.
• Managing Special Requests: Accommodating special seating requests, such as for a quiet area, a larger table for groups, or a specific section of the restaurant.

3. Managing the Waitlist

• Waitlist Management: If the restaurant is busy, keeping track of guests on the waitlist, managing wait times, and communicating any delays or seating times to guests in a courteous and professional manner.
• Providing Updates: Keeping guests informed about the status of their table. For example, if a table is ready sooner than expected, updating the guest so they can be seated promptly.
• Optimizing Seating Efficiency: Working with the restaurant's seating strategy to ensure that tables are filled efficiently and that guests are seated in a timely manner.

4. Customer Service

• Providing Information: Answering questions about the restaurant’s menu, hours of operation, or special promotions. In some cases, hosts may also be expected to explain daily specials or events.
• Handling Complaints or Issues: Addressing any concerns or complaints guests may have upon arrival, and either resolving the issue personally or escalating it to the appropriate manager.
• Making Guests Feel Comfortable: Ensuring guests feel comfortable and taken care of, from the moment they walk in the door to the moment they leave. This may involve checking in with them throughout their dining experience to ensure satisfaction.