Housekeeping Manager

Roles and responsibilities

• Driving the guest experience through service quality.
• Develops detailed understanding of the market and guests’ need.
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted.
• Leading employee engagement activities.
• Delivery of hotel-wide and departmental communication.
• Coaching and offering regular feedback sessions to employees .
• Implementation of departmental specific training programmes.
• Budgeting and forecasting.
• Implementation and maintenance of brand standards and standard operating procedures -IHG® Way of Clean program.
• Implementation of quality assurance programmes.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Recycle wherever possible.
• Manage cost and other expenses.
• Stock control.
• Hiring.
• Recruits in line with company guidelines.
• Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
• Performance Management.
• Health and Safety.
• Address and resolve guest complaints promptly to maintain a positive reputation.
  

What We Need From You

• The ideal candidate should have a minimum 2-year experience in a similar role within hospitality industry. preferably with experience managing a similar scale of 300+ luxury residence suites.
• Furthermore, a person with detailed knowledge on housekeeping within a quality brand.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System - Opera preferred.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly.
• Work well in stressful, high-pressure situations.

Desired candidate profile

1. Leadership and Team Management

• Supervising and motivating housekeeping staff to maintain high cleanliness standards.
• Providing clear instructions, guidance, and training to team members.
• Managing employee schedules, delegating tasks, and ensuring efficient staffing levels.
• Conducting performance evaluations and fostering a positive work environment.

2. Attention to Detail

• Ensuring that all rooms, public spaces, and hotel areas meet cleanliness and organization standards.
• Inspecting rooms and areas to ensure they are cleaned to the highest standards and addressing any deficiencies.
• Overseeing deep cleaning projects and special requests.

3. Time Management and Organization

• Prioritizing tasks to ensure rooms and areas are cleaned and maintained within required timeframes.
• Managing housekeeping operations efficiently during peak hours or busy seasons.
• Scheduling and coordinating housekeeping staff shifts to ensure coverage at all times.

4. Customer Service

• Ensuring that guest rooms and public spaces provide a comfortable and clean environment to enhance guest satisfaction.
• Addressing guest requests, concerns, or complaints regarding cleanliness promptly and professionally.
• Coordinating with other hotel departments to meet special guest needs (e.g., extra amenities, late check-ins).

5. Knowledge of Cleaning Techniques and Equipment

• Familiarity with different cleaning products, tools, and techniques for various surfaces and materials.
• Ensuring staff are trained in using equipment safely and efficiently (e.g., vacuums, steam cleaners, floor buffers).
• Understanding environmentally friendly or green cleaning practices and promoting sustainable options.

6. Health, Safety, and Compliance

• Ensuring adherence to health and safety regulations in the workplace, including the proper handling and storage of cleaning supplies.
• Managing and mitigating potential hazards such as chemical handling and fire safety.
• Maintaining proper hygiene standards and ensuring compliance with local regulations and industry standards.