Florist Assistant

Roles and responsibilities

1. Floral Design Skills

• Creating beautiful arrangements for various occasions, including weddings, funerals, events, and everyday needs.
• Knowledge of different flower types, foliage, and materials to craft aesthetically pleasing designs.
• Ability to customize arrangements based on customer preferences or themes.

2. Customer Service

• Welcoming and assisting customers with warmth and professionalism.
• Understanding customer needs to recommend the best flowers or arrangements.
• Handling inquiries, special requests, or complaints with care and empathy.

3. Creativity

• Thinking outside the box to design unique and innovative floral arrangements.
• Combining colors, textures, and patterns harmoniously.
• Staying updated with trends in floral design and seasonal themes.

4. Plant and Flower Care

• Knowledge of proper care and handling of flowers to maintain freshness and longevity.
• Preparing flowers by cutting, watering, and treating them for display or delivery.
• Understanding seasonal availability and sustainability practices.

5. Time Management

• Managing multiple orders and meeting tight deadlines for events or same-day deliveries.
• Prioritizing tasks during busy periods, such as holidays or wedding seasons.

6. Organizational Skills

• Keeping the workspace clean and organized, including tools, materials, and inventory.
• Maintaining accurate records of orders, sales, and inventory levels.

7. Sales and Upselling

• Recommending complementary items like vases, ribbons, or cards to increase sales.
• Promoting special offers, seasonal products, or gift packages to customers.
• Assisting customers with purchases in-store or online.

8. Teamwork and Collaboration

• Working closely with colleagues to fulfill large orders or prepare for events.
• Coordinating with delivery staff to ensure timely and accurate deliveries.

9. Physical Stamina

• Standing for long periods and handling the physical demands of arranging flowers.
• Lifting and transporting flower buckets, vases, or large arrangements.

10. Attention to Detail

• Ensuring arrangements meet customer specifications and quality standards.
• Noticing and addressing imperfections in flowers or designs.

11. Adaptability

• Adjusting to last-minute order changes or unexpected challenges.
• Handling a variety of tasks, from arranging flowers to managing inventory.

12. Knowledge of Symbolism and Occasions

• Understanding the meanings of flowers and their cultural significance.
• Recommending appropriate arrangements for specific occasions, such as sympathy bouquets, romantic gifts, or festive decorations.

13. Technical Skills

• Familiarity with floral tools like floral foam, wire, and cutting tools.
• Using point-of-sale (POS) systems and scheduling software for order management.

Desired candidate profile

• Prepares arrangements / vases for guestrooms, functions, and public areas
• Replaces, maintains, and delivers arrangements / vases as required
• Maintains flower / arrangements containers clean and in good condition
• Attends to outside customers and guests courteously, promptly while maximizing sales
• Prepares floral arrangements for in-house wedding parties, as required
• Assists in taking inventories of equipment and flowers
• Maintains working area and equipment in proper state of cleanliness and repair
• Reports guest complaints to superior immediately
• Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and
• hygiene standards
• Attends meetings and training sessions as required
  

What we need from you

• Basic level of spoken/written English
• Minimum one year of experience in a similar environment (4-5* hotel)
• Hygiene Certificates
• Full eye details
• Flexibility in shifts