Housekeeping Attendant

Roles and responsibilities

• Ensures that all guest rooms, floor corridors are cleaned and well-maintained based on prescribed standards.
• Provides for cleanliness and maintenance of floor pantries, service area and floor trolleys.
• Provides for turn down service of guest rooms based on prescribed standards.
• Reports to Floor Supervisor repairs, maintenance work required in guest rooms or any discrepancies in room status.
• Anticipates, responds to guest requirements and requests
• Performs other duties assigned by superior.
• Ensures compliance with Company rules, statutory and legal requirements for fire, health, and safety.
• Conducts section linen inventory.
• Gives regular report to Housekeeping Supervisor regarding rooms not serviced as per instruction.
• Attends departmental daily briefing, housekeeping communication meeting, and other training sessions
• Renders assistance and cooperation to colleagues and other associates of other departments in a prompt, caring and helpful manner.
• Contributes positively to sales activities and maximize sales opportunities including being knowledgeable to hotel products, services and facilities.

• 1. Room Cleaning

• Cleaning guest rooms, including making beds, vacuuming, dusting, and polishing furniture.
• Replacing dirty linens with clean ones, sanitizing bathrooms, and restocking toiletries.
• Ensuring rooms are free from dust, dirt, and debris and are prepared for the next guest.

• 2. Public Area Maintenance

• Cleaning and maintaining public areas such as lobbies, corridors, restrooms, and elevators.
• Sweeping, mopping, dusting, and ensuring the cleanliness of high-traffic areas.

• 3. Laundry Management

• Collecting, washing, drying, folding, and ironing linens, towels, and other fabrics used in the hotel.
• Ensuring that clean linens are properly stored and distributed to guest rooms.

• 4. Restocking Supplies

• Ensuring guest rooms are stocked with fresh towels, soap, toilet paper, and other amenities.
• Reporting low stock levels of housekeeping supplies and placing orders for replacements.

• 5. Reporting Maintenance Issues

• Notifying maintenance or supervisors of any issues, such as broken fixtures, plumbing problems, or damaged furniture.
• Ensuring that any safety hazards (e.g., loose wires, wet floors) are immediately reported.

• 6. Handling Guest Requests

• Addressing guest requests for additional items such as extra pillows, towels, or special cleaning services.
• Responding to guest feedback and providing assistance as needed.

Desired candidate profile

1. Attention to Detail

• Ability to notice and address small areas of dirt or disorder that others may overlook.
• Ensuring that rooms and public spaces are thoroughly cleaned and all amenities are in place.

2. Time Management and Efficiency

• Managing time effectively to clean multiple rooms or areas within a designated time frame.
• Prioritizing tasks based on room occupancy, guest check-out times, or other housekeeping needs.

3. Physical Stamina

• Performing physical tasks such as bending, lifting, and standing for long periods.
• Carrying cleaning supplies, changing bed linens, and moving furniture when necessary.

4. Communication Skills

• Communicating effectively with guests, supervisors, and team members.
• Reporting maintenance issues or any damage to rooms to the appropriate departments.

5. Organizational Skills

• Keeping track of cleaning schedules and inventory of cleaning supplies.
• Ensuring rooms are properly stocked with linens, toiletries, and other necessary items.

6. Knowledge of Cleaning Products and Equipment

• Familiarity with cleaning agents, tools, and equipment used in the housekeeping process.
• Understanding which products are suitable for different surfaces and materials.

7. Customer Service

• Interacting with guests in a polite and respectful manner, addressing any special cleaning requests they may have.
• Ensuring guest satisfaction by maintaining high standards of cleanliness and order.

8. Reliability and Trustworthiness

• Being dependable to show up for shifts and complete tasks without supervision.
• Ensuring guest privacy and respecting their personal space during cleaning.

9. Flexibility

• Willingness to adapt to different cleaning tasks, shifts, or special requests.
• Handling last-minute changes, such as additional cleaning requests or urgent room turnovers.

10. Hygiene and Safety Knowledge

• Understanding safety protocols for handling chemicals and ensuring a clean, safe environment.
• Adhering to health and safety guidelines in the use of cleaning supplies and maintaining clean work environments.