Associate Store Manager

Roles and responsibilities

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards

Desired candidate profile

1. Leadership and Team Management

• Staff Supervision: Leading and motivating the store team, providing guidance and support to ensure high performance and excellent customer service.
• Training and Development: Identifying the training needs of team members and providing support for their professional development.
• Conflict Resolution: Addressing and resolving any conflicts or issues that arise among staff or between customers and staff.
• Delegation: Distributing tasks effectively and ensuring team members are working efficiently and according to the store’s objectives.

2. Sales and Customer Service

• Sales Targets: Assisting in setting and achieving sales targets, ensuring that the store meets or exceeds revenue goals.
• Customer Service: Promoting a high standard of customer service by addressing customer concerns, handling complaints, and ensuring a positive shopping experience.
• Product Knowledge: Having an in-depth understanding of the store’s products and services, enabling effective sales and customer assistance.
• Upselling and Cross-Selling: Encouraging staff to upsell or cross-sell products, increasing sales and enhancing customer satisfaction.

3. Operations and Administration

• Stock Control: Managing inventory levels, ensuring products are stocked, ordering new stock, and maintaining accurate stock records.
• Visual Merchandising: Ensuring the store’s displays are attractive, organized, and in line with the brand’s visual guidelines to maximize sales and customer engagement.
• Health and Safety: Ensuring the store adheres to health and safety regulations, maintaining a safe and clean environment for both customers and staff.
• Cash Handling and Financial Management: Overseeing cash handling procedures, preparing bank deposits, and managing store finances as required by the store manager.

4. Communication Skills

• Effective Communication: Clear and open communication with the team, customers, and other departments within the company.
• Reporting: Reporting key metrics such as sales figures, stock levels, and staff performance to the Store Manager and senior management.
• Customer Interaction: Handling customer inquiries, concerns, and complaints in a professional and friendly manner.

5. Problem-Solving and Decision-Making

• Quick Thinking: Addressing unexpected challenges, such as staffing shortages, inventory discrepancies, or customer issues, in a calm and efficient manner.
• Decision Making: Making informed decisions regarding staffing, operations, and customer service to keep the store running smoothly.
• Performance Management: Monitoring and managing the performance of the store and staff, taking corrective action when necessary.