Duty Manager - Female GermanRussian Speaker
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
- Directs and co ordinates various services related to the shift operations as required.
- Ensures prompt courteous and accurate service to all guests so as to maximize customer satisfaction.
- Assures safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
- Ensures norms procedures and systems for safety and security of guest belongings (e.g. lockers left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
- Optimizes the efficient usage of room inventory by monitoring control and feedback to support the departments.
- Oversees emergency operations to minimize hotel losses and liability.
- Ensures adherence to company and hotel policies by all departmental employees.
- Provides Assistant Front Office Manager Director of Rooms and General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook.
- Insures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
- Handles government officials press etc. during the night.
- Familiarity with all Front Desk and Cashiering functions.
- Handles Sent Out guests.
- Checks on authorized employees remaining after the duty.
- Opens stores in case of emergencies.
- Authorizes payments in case of emergencies.
- Maintain policy of the power saving.
Qualifications :
- Bachelors Degree in hospitality management business administration or a related field may be preferred.
- 5 7 years experience in 45 star Hotel
- Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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