Branch Manager
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
JOB PURPOSE:
To effectively manage the Branch to deliver sales and budget targets offer high level of customer service and create a challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.
ACCOUNTABILITIES:
Core Responsibilities
- Ensure adequate staffing of each department within the branch
- Manage selection of branch sales staff
- Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.
- Be visible to customers and staff.
- Ensures that the branch is running smoothly and effectively
- Maintain high level of customer service and handle customer complaints with TAT.
- Implement transformation initiatives as part of the LEAP program (e.g. Customer programs new roles)
- Implement Consumer Banking sales initiatives (e.g. products to push sales campaigns ways to approach customers etc.)
- Develop and implement further sales initiatives (e.g. bring in new business using personal contacts direct sales force and branch staff)
- Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold)
- Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings
- Provide direct coaching mentoring and guidance to all staff
- Identify staff training needs (products systems sales skills) and address them
- Maintain satisfactory record on branch reports from Internal control Credit examination and financial Auditors
- Review Audit and Compliance reports related to the branch and insure that corrective actions are taken when required and ensure they are not repeated any further.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
- NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Ensure staff punctuality and attendance
- Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
- Act as PML CoOrdinator for branch.
- Custodian of Safe deposit locker
- Cash Vault custody
- Police alarm
Qualifications :
Minimum Qualification:
- Bachelors degree in any discipline with substantial credit and customer service experience in the branch network
Minimum Experience:
- 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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