Sales Coordinator

Roles and responsibilities

As a GC & E Sales Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the higher standards:

• Receive groups and events and keep up to date the hotel even output
• Draw up contracts for groups and events
• Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
• Negotiate budgets with customers
• Develop events Work Orders in the system with all relevant information
• Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
• Perform monthly report groups and update closing information groups
• Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
• Ensure that all client requests are answered efficiently and with agility
  
  

What are we looking for?

A GC & E Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or MBA in Management, Hospitality and Marketing
• Previous sales groups and events, preferably in Hospitality
• Ability to analyze and manage multiple tasks
• Ability to solve problems quickly and efficiently
• Sense of organization and planning
• Good computer skills including Excel, PowerPoint and Word

Desired candidate profile

A Sales Coordinator plays a crucial role in supporting the sales team within a hospitality or corporate environment, helping to drive revenue through effective coordination and communication. They assist with sales administration, client relations, lead generation, and event planning, ensuring that all sales processes run smoothly. Below are the key skills required for a Sales Coordinator:

Sales and Business Development Skills

• Lead generation: Assist in identifying and generating new sales leads by researching potential clients, utilizing CRM systems, and networking.
• Sales support: Provide essential support to the sales team by managing and processing inquiries, preparing quotes, and following up with clients.
• Upselling and cross-selling: Help identify opportunities to upsell additional services or products, contributing to increasing revenue.
• Client relationship management: Build and maintain strong relationships with clients, ensuring their needs are met and they receive excellent customer service.

Communication Skills

• Verbal communication: Communicate clearly and professionally with clients, vendors, and internal teams over the phone, via email, or in person.
• Written communication: Draft clear, concise, and professional proposals, emails, and sales materials that align with the company’s voice and branding.
• Presentation skills: Help prepare and deliver presentations, sales pitches, and product demonstrations for clients and prospective clients.
• Customer service: Address client inquiries and concerns promptly, ensuring high levels of customer satisfaction and engagement.

Organizational Skills

• Time management: Efficiently prioritize tasks and manage schedules, ensuring deadlines are met and administrative duties are handled in a timely manner.
• Multi-tasking: Juggle multiple tasks, such as coordinating client meetings, processing orders, and assisting with event logistics, while maintaining attention to detail.
• Project coordination: Oversee sales projects from start to finish, ensuring that all moving parts (contracts, schedules, logistics) are properly coordinated.
• File and database management: Maintain organized records of sales activities, contracts, client information, and correspondence in CRM systems or filing systems.

Customer Relationship Management (CRM)

• CRM systems proficiency: Utilize Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, or Microsoft Dynamics) to track sales leads, client interactions, and sales progress.
• Database updates: Ensure that client information, sales opportunities, and follow-up actions are accurately recorded and regularly updated in the CRM.
• Reporting: Prepare sales reports, track KPIs (key performance indicators), and provide sales metrics to management to help evaluate sales strategies and performance.