Senior Waiter

Roles and responsibilities

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess, will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner

• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
  
  

What are we looking for?

A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department in a luxury setting
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Desired candidate profile

Customer Service Skills

• Friendly demeanor: Greet guests warmly and ensure they feel welcome and valued.
• Active listening: Understand customer preferences, special requests, and feedback.
• Conflict resolution: Handle complaints or issues calmly and professionally.
• Empathy: Show genuine care for guests’ dining experiences.

Communication Skills

• Verbal communication: Clearly explain menu items, daily specials, and promotions.
• Non-verbal communication: Use body language to convey attentiveness and approachability.
• Team communication: Coordinate with kitchen staff and other waiters effectively.

Organizational and Time Management Skills

• Multitasking: Manage multiple tables while ensuring timely service.
• Efficiency: Deliver food and beverages promptly and accurately.
• Prioritization: Handle high-demand periods effectively while maintaining quality service.

Technical Skills

• Point of Sale (POS) systems: Proficient in using ordering and payment processing systems.
• Cash handling: Accurately process payments and provide change.
• Menu knowledge: Familiarity with ingredients, preparation methods, and potential allergens.

Sales and Upselling Skills

• Upselling: Recommend appetizers, beverages, or desserts to enhance the dining experience.
• Promotions: Inform guests about special offers or loyalty programs.
• Suggestive selling: Guide guests toward premium menu items or pairings.

Team Collaboration

• Coordination: Work closely with kitchen staff, bartenders, and fellow servers.
• Flexibility: Assist teammates during peak hours or when short-staffed.
• Problem-solving: Help resolve operational challenges, such as delays or seating issues.