Sales Manager

Roles and responsibilities

Sales manager is at the core of Careem Express. They are our face to clients and we rely on them to build a strong pipeline, and move with our business to the next level. They are responsible for growing demand in a sustainable way.

What You’ll Do

• Business development - Acquire new accounts in a new City (prospecting, targeting, pitching, contract negotiations, go-live)
• Build the optimal sales strategy to ensure maximum lead generation and conversion
• Achieve monthly GMV targets through onboarding new merchants
• Build and manage relationships with stakeholders
• Commercial understanding and handling negotiation with clients
• Coordinate with operations / logistics team internally for costing to make sure that the pitches are made at the right commercials
• Coordinate with Legal internally for contract closures
  

What You’ll Need

• 4-5 years of sales/Commercial management experience from food and non food aggregator, Ecommerce or on-demand logistics industry
• High performer – track record of generating revenue for businesses
• Business development mindset coupled with Operational detail orientation
• Target oriented & Problem solver
• Energetic and excited about joining a startup environment
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Desired candidate profile

1. Team Leadership

   • Recruit, train, and mentor sales team members.
   • Set individual and team performance goals.
   • Provide regular feedback and coaching to enhance performance.

2. Sales Strategy Development

   • Develop and implement sales strategies to achieve revenue targets.
   • Analyze market trends and adjust strategies accordingly.
   • Identify new sales opportunities and growth areas.

3. Performance Monitoring

   • Track sales metrics such as revenue, conversion rates, and pipeline health.
   • Prepare regular reports for senior management.
   • Use data insights to make informed decisions and optimize performance.

4. Customer Relationship Management

   • Build and maintain strong relationships with key clients.
   • Oversee the resolution of customer complaints and issues.
   • Collaborate with the team to ensure high levels of customer satisfaction.

5. Cross-Functional Collaboration

   • Work closely with marketing to align sales and promotional strategies.
   • Coordinate with product or service teams to meet customer needs.
   • Partner with finance to manage pricing, budgets, and revenue projections.

6. Process Improvement

   • Refine and optimize the sales process for efficiency.
   • Implement tools and technologies to support sales activities.
   • Stay updated on industry trends and competitive positioning.

Key Skills for a Sales Manager

Leadership and Team Building

• Ability to inspire and motivate a team to meet or exceed goals.
• Proficiency in conflict resolution and fostering team collaboration.

Strategic Thinking

• Strong business acumen to identify market opportunities.
• Capability to align team activities with company objectives.

Analytical Skills

• Proficiency in using CRM tools (e.g., Salesforce, HubSpot) to manage data.
• Strong ability to analyze sales reports and forecasts.

Communication Skills

• Excellent verbal and written communication to convey ideas and strategies.
• Strong negotiation and persuasion skills.

Customer-Centric Mindset

• Commitment to understanding and addressing customer needs.
• Ability to turn feedback into actionable improvements.