Service Administrator

Roles and responsibilities

Job Purpose:

Assigned the task to carry out with full accuracy and provide better service in the time frame under Facility

Management.

Key Responsibilities:

Attending the service requests from the clients, tenants, landlords etc. through phone calls, and emails regarding maintenance service.

Communicating with clients, tenants, landlords etc. for fixing the appointment.

Preparing quotations and send to the clients, and tenants for approval.

Making intervention (s) for each job request and coordinating with the supervisor to arrange the team as well as transportation.

Follow up with technicians for the interventions and after finishing the job, the interventions are closed in the system.

Handling the petty cash for maintenance work.

Preparing monthly summary for additional work and the same to Account Dept. along with supporting documents for raising the invoice in favour of the clients.

Keeping the records of payment receiving and pending payment

Tracking the schedule of PPM service and coordinating with clients.

Correspondence with mail, filing and other miscellaneous work.

QHSE

Take reasonable care of your own health and safety and not put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;

Cooperate with any company efforts to improve health and safety at work;

Comply with any reasonable instruction given to you in the interest of health and safety.

Not to interfere with or misuse anything that's provided for your health, safety or welfare

Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware of that involves a fellow employee or member of the public at your place of work

Skills Required:

Interest in improving the skills in Administration and HRD

Managing one's own time and the time of others.

Actively looking for ways to help people

Effective communication skills

Efficient in writing skills Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Desired candidate profile

Attending the service requests from the clients, tenants, landlords etc. through phone calls, and emails regarding maintenance service.

Communicating with clients, tenants, landlords etc. for fixing the appointment.

Preparing quotations and send to the clients, and tenants for approval.

Making intervention (s) for each job request and coordinating with the supervisor to arrange the team as well as transportation.

Follow up with technicians for the interventions and after finishing the job, the interventions are closed in the system.

Handling the petty cash for maintenance work.

Preparing monthly summary for additional work and the same to Account Dept. along with supporting documents for raising the invoice in favour of the clients.

Keeping the records of payment receiving and pending payment

Tracking the schedule of PPM service and coordinating with clients.

Correspondence with mail, filing and other miscellaneous work.

QHSE

Take reasonable care of your own health and safety and not put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;

Cooperate with any company efforts to improve health and safety at work;

Comply with any reasonable instruction given to you in the interest of health and safety.

Not to interfere with or misuse anything that's provided for your health, safety or welfare

Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware of that involves a fellow employee or member of the public at your place of work

Skills Required:

Interest in improving the skills in Administration and HRD

Managing one's own time and the time of others.

Actively looking for ways to help people

Effective communication skills

Efficient in writing skills Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Proficient knowledge in computers and should be able to operate spreadsheets and word programs

Knowledge of administration and record-keeping

Qualifications:

High school diploma or equivalent

Other Requirements:

3 to 4 years of experience in Admin

Good written and spoken English