CAFM Operator

Roles and responsibilities

Performs general administration and upkeeping of the CAFM System including user training & document development.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Support the overall administration of CAFM System.
• Supports in generation of Reports and facilitate distribution with requestor
• Assists in Training Helpdesk Operators and other users.
• Perform creation and unlocking of CAFM accounts
• Support in recording CAFM license subscriptions, ensure accurate recording of license issued to end user.
• Report CAFM System issues to vendor or relevant IT Department.
• Coordinate CAFM System function changes to Helpdesk & End users
• Execute Asset Coding following Engie’s standard Asset Attributes
• Support Operations Team in developing a balanced PPM Plan using SFG20, ASHRAE, NFPA, OEM or client specific standards.
• Supports in General Data processing/upload
• Assist in issuing PPM Work Orders to Operations & Sub- contractors
• Immediately report system anomalies observed to Line Managers
• Support in installation of Mobile App & MDM Solution
• Document, Implement and ensure user compliance to CAFM policy
• Support in Designing CAFM Training Modules and training plans
• Liaise with the CAFM provider and Client, and oversee progress of systems integration
• Support FSI Go deployment and task activity design.
• Assists in Developing Reports (Crystal Reports, Power BI, Excel)
• Support in managing Engie Contact Center
  

Skills Required:

• Great multi-tasking abilities and attention to detail
• Strong organizational skills, interpersonal skills and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Strong communication and interpersonal skills
• Ability to delegate tasks and supervise others
  

Qualifications:

• Degree in Information Technology or equivalent experience
  

Other Requirements:

• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, MS Teams, SharePoint, PowerPoint, Project and Outlook
• Technology savvy, with interest in IT & Systems operations
• Experience in utilizing FSI CAFM System

Desired candidate profile

A CAFM (Computer-Aided Facility Management) Coordinator is responsible for overseeing and managing the CAFM system in an organization. The role typically involves ensuring the effective use of CAFM software to streamline facility operations, maintenance, and resource management. This includes maintaining the system, coordinating service requests, scheduling preventive maintenance, and providing support to the facilities management team. The CAFM Coordinator ensures that the facilities are operating efficiently, tracking assets, and ensuring compliance with safety and maintenance regulations.

Key Skills for a CAFM Coordinator

1. CAFM Software Proficiency

• System Management: In-depth knowledge of CAFM software such as Archibus, FM:Systems, or Planon to manage facility operations, maintenance tasks, and reporting.
• Software Updates and Configuration: Ability to troubleshoot issues, update software, and configure the system based on company needs.
• Data Entry and Reporting: Ability to enter and manage data related to assets, maintenance, and facilities in the CAFM system, and generate reports for management.

2. Facility Management Knowledge

• Preventive Maintenance: Understanding of maintenance schedules, tracking service requests, and ensuring timely completion of tasks.
• Asset Management: Ability to manage the life cycle of assets, track equipment conditions, and optimize usage.
• Space Management: Knowledge of how to track and manage space allocation and occupancy within facilities.

3. Organizational and Project Management Skills

• Task Coordination: Ability to coordinate multiple maintenance requests, track progress, and ensure tasks are completed in a timely manner.
• Project Management: Overseeing projects related to facility improvements, renovations, or upgrades, ensuring they stay within scope, budget, and schedule.
• Resource Allocation: Efficiently allocating resources (personnel, materials, time) for facility management tasks.

4. Communication Skills

• Internal Communication: Communicating effectively with the facilities management team, maintenance staff, and other departments regarding task status, issues, or delays.
• Vendor Management: Liaising with third-party service providers and contractors to ensure that maintenance tasks are completed as requested.
• Customer Service: Interfacing with employees or building occupants to address facility-related issues or concerns.

5. Technical Skills

• Maintenance Knowledge: Understanding of basic maintenance principles and procedures, such as HVAC, electrical, plumbing, and general repairs.
• Troubleshooting: Ability to identify and resolve issues related to the CAFM software or facility operations.
• Equipment Management: Knowledge of facility equipment maintenance, repair, and lifecycle management.

6. Analytical Skills

• Data Analysis: Ability to analyze performance data from the CAFM system to identify areas for improvement.
• Performance Metrics: Track and evaluate metrics such as response times for service requests, completion rates, and equipment downtime.
• Cost Management: Understanding how to manage and track facility-related costs, optimize budgets, and reduce operational expenses.