Restaurant Assistant General Manager

Roles and responsibilities

1. Leadership and People Management

• Team Supervision: Lead and motivate the team, ensuring that staff members are performing their duties efficiently and to high standards.
• Conflict Resolution: Handle conflicts or issues between team members or between staff and customers in a calm and professional manner.
• Training and Development: Assist in the training and development of staff, helping them to grow in their roles and improve their performance.
• Performance Management: Monitor employee performance, provide constructive feedback, and conduct performance reviews to help team members reach their potential.

2. Customer Service Excellence

• Guest Relations: Ensure that customers receive exceptional service, addressing their concerns, complaints, and requests promptly.
• Experience Management: Focus on delivering a superior customer experience, making adjustments as necessary to meet guest expectations.
• Problem-Solving: Quickly address and resolve guest issues, ensuring that all concerns are handled professionally to preserve customer satisfaction.

3. Operational Oversight

• Daily Operations: Oversee the day-to-day operations, ensuring that the business runs smoothly and efficiently in all areas, from customer service to back-end operations.
• Quality Control: Monitor the quality of service, products, or services, ensuring that they meet the company's standards.
• Process Improvement: Identify opportunities for operational improvements to enhance productivity, reduce costs, or improve customer satisfaction.

4. Financial Acumen

• Budgeting and Forecasting: Assist in managing budgets, analyzing financial performance, and ensuring that the business operates within its financial constraints.
• Cost Control: Track expenses, reduce waste, and help optimize the budget to maximize profitability.
• Reporting: Prepare and analyze financial reports, sales data, and key performance indicators (KPIs) to make informed decisions.

5. Communication Skills

• Internal Communication: Ensure clear communication across all levels of the organization, from management to staff.
• External Communication: Liaise with suppliers, vendors, and external stakeholders to maintain relationships and ensure smooth operations.
• Reporting: Regularly report to the General Manager on the business's performance, key issues, and progress on goals.

6. Strategic Thinking and Problem Solving

• Decision Making: Make decisions that impact the operational efficiency of the business, ensuring that outcomes align with the company's strategic goals.
• Crisis Management: Act as a point of contact for emergencies or unexpected issues, resolving problems quickly and efficiently.
• Adaptability: Remain flexible and adaptable, adjusting strategies to meet changing business conditions or customer needs.

7. Time Management

• Prioritizing Tasks: Efficiently prioritize tasks, balancing the daily operations with long-term strategic planning.
• Delegation: Delegate tasks to the appropriate team members, ensuring that the workload is evenly distributed and deadlines are met.

Desired candidate profile

As an Assistant General Manager at Ling Ling, you will be assisting the Restaurant General Manager for overseeing the efficient running and profitability of the restaurant’s daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee’s retention, deliver outstanding guest service and overall customer satisfaction.

About You

The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years’ experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role.