Technical Application Support Engineer - Autodesk
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Job Description
Boskalis uses around 80 client server applications in the domain of Design and Engineering. For these applications we are looking for Technical Application and Desktop engineers responsible for the support of these solutions. Concerns level 2 & level 3 support. Example of applications you will work on: Autodesk suite complex engineering tooling like Ansys Orcaflex GIS.
Your responsibilities as a Technical Application Support Engineer Autodesk
- Provide (remote) technical support installations and services to employees who work across the globe.
- Document all technical issues and troubleshooting processes.
- Escalate complex cases professionally ensuring proactive followup until resolution.
- Collaborate with clients to understand their needs analyze issues and research and implement the best solutions.
- Stay updated on product updates system changes and technical support procedures to provide accurate information to clients.
- Cooperate with our software suppliers to receive their help when needed to fix issues or execute updates to the software.
- License management: update licenses in our FlexLM central license servers.
Your qualities
You can make your mark as Technical Application Support Engineer Autodesk if you have:
- Minimum of 3 years of experience in technical customer service or technical support on servers and software products.
- Experience with design and engineering software solutions as well as deploying software updates across a network using PowerShell.
- Strong listening skills with the ability to accurately understand and address client inquiries.
- Ability to work independently and collaboratively within a team and across departments.
- Excellent written and verbal communication skills in English capable of conveying technical concepts to nontechnical audiences.
- Proven knowledge of Entra ID.
- Experience with ITIL and ITSM tooling (like TOPdesk or ServiceNow) and working with software licenses and license servers.
Qualifications :
What you can expect
- Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.
- Warm welcome: We warmly welcome our new colleagues so they feel at home as soon as possible. During your online onboarding program we give you all the ins and outs of Boskalis!
- Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.
Extra information
- Your team: You will be part of the IT Digital Workplace team.
- Where you will work: You will work from our beautiful office in Abu Dhabi.
- Fulltime/ part time job: The position of Technical Application Support Engineer Autodesk is a fulltime job.
- Procedure: Apply easily by completing the online application form. Interviews are held online or in the office. Once its clear were a good match well make you an offer and look forward to welcoming you to the company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
