Bell Attendant

Roles and responsibilities

A Bell Attendant (also known as a Bellhop) is an entry-level role typically found in hotels, resorts, or other lodging establishments. The primary responsibility of a bell attendant is to assist guests with their luggage, provide a welcoming experience, and ensure that guests feel comfortable and well taken care of during their stay. The position requires strong customer service skills, physical stamina, and a helpful attitude.

Key Responsibilities of a Bell Attendant

1. Guest Arrival and Departure Assistance

   • Greeting Guests: Offering a warm, friendly greeting to guests as they arrive or depart from the hotel. This includes assisting with check-in or check-out processes if needed.
   • Luggage Handling: Helping guests with their luggage, including carrying bags to and from their rooms, taxis, or parking areas. Bell attendants may also ensure luggage is properly tagged.
   • Escorting Guests to Rooms: Showing guests to their rooms, explaining the room's amenities, and offering assistance with any special requests.
   • Parking Assistance: In some hotels, bell attendants may assist with valet services, helping guests park their vehicles or directing them to parking areas.

2. Guest Services and Requests

   • Providing Information: Offering guests information about the hotel’s amenities, services, dining options, and nearby attractions. This can include recommending restaurants, local events, or transportation options.
   • Handling Special Requests: Assisting with special requests such as arranging for extra towels, pillows, or providing information about additional hotel services like room service or housekeeping.
   • Delivering Items: Delivering items to rooms on request, such as requested amenities, packages, or messages for guests.
   • Room Setup Assistance: Some bell attendants may help set up the room or assist with setting up items for a guest’s convenience, such as room service delivery or arranging a wake-up call.

3. Maintaining Hotel Entrance and Lobby Area

   • Ensuring Cleanliness: Keeping the entrance, lobby, and surrounding areas clean and inviting. This may include keeping an eye on the cleanliness of the luggage storage area and making sure it’s organized.
   • Assisting with Door Opening: Opening doors for guests as they enter or exit the hotel, offering assistance with large items such as luggage, strollers, or carts.
   • Monitoring Guest Comfort: Ensuring that guests feel comfortable while waiting in the lobby or upon arrival, offering seating, beverages, or assistance with directions.

4. Guest Communication

   • Delivering Messages: Delivering messages, packages, or phone calls to guest rooms as needed.
   • Facilitating Requests: Communicating guest requests to other hotel departments, such as housekeeping or concierge services, and following up to ensure needs are met.

5. Security and Safety

   • Monitoring Luggage Storage: Ensuring the safety and security of guests' luggage when it is stored in a designated area (e.g., before check-in or after check-out).
   • Assisting in Emergencies: Assisting guests during emergencies, such as evacuations, by guiding them to exits or providing other assistance as needed.

6. Administrative and Logistical Support

   • Logging and Tracking Items: Recording and tracking luggage, deliveries, and requests. This may include maintaining a log for items like special deliveries or guest luggage.
   • Coordinating with Other Departments: Collaborating with the front desk, housekeeping, and concierge teams to ensure the smooth operation of hotel services and prompt responses to guest needs.

Desired candidate profile

• You’ll assist the Team Leader and Guest Service Executives, ensuring that all guest luggage, mail, deliveries, faxes are delivered in a timely, professional and efficient manner, by following the department's process, as well as ensuring that they are handled responsibly and with care.
• You’ll oversee and ascertain that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the Finance Department.
• You'll ensure that direct cash payments from guests (i.e. for transportation, tours, purchases etc.) is handled correctly and according to the procedures in place.
• You’ll ensure that all guest is given a friendly, courteous, informative and efficient service.
• You’ll be a source of information to all the guests.
• You’ll proactively provide feedback & suggestions to the Front Office Manager to improve processes and guest satisfaction.
• You’ll support your colleagues with a winning smile whenever, once again, all the guests pile into the lobby and want your help at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
  

Qualifications

Your personality counts more than your CV …

• You’ve gained management experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky
• You’re a doer – and even if you do it wrong sometimes, you openly admit it
• You’re not just bringing your abilities, but also your character