Senior Waiter

Roles and responsibilities

• Set up stations and tables according to set standards.
• Greet the guest according to the standards set by Emirates Palace Mandarin Oriental, Abu Dhabi
• Communicate with the guest according to the standards set by Emirates Palace Mandarin Oriental, Abu Dhabi
• Assist the captain in presenting the menu, making recommendations, and taking orders
• Serving food and beverage items and ensuring prompt service
• Follow up on billing and checking procedures
• Ensure that the buffet is kept clean and free of debris
• Coordinate and assist in the clearing of tables
• Coordinate and assist in the clearing of station
• Coordinate and supervise the return of dirty linen
• Assist the kitchen in clearing the buffet
• To be present in the restaurant during service hours
• Ensure that the captain is kept informed of all guest comments and complaints
• Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager
• To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi
• Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager
  

Skills And Requirements

• Certification or Diploma in Hospitality Management is preferred
• Previous Standalone restaurant experience is preferred. Resort experience will be a plus.
• Passionate about guest service with an engaging personality

Desired candidate profile

1. Customer Service Skills

• Friendly & Approachable: Greet guests with a warm, friendly attitude to create a welcoming environment.
• Attention to Detail: Pay close attention to customer needs and ensure accurate orders and service.
• Problem-Solving: Address customer complaints or issues swiftly and professionally, aiming to resolve them to the guest's satisfaction.
• Empathy: Understand guest preferences, anticipate their needs, and provide personalized service.

2. Communication Skills

• Clear Communication: Communicate clearly and effectively with guests, kitchen staff, and other team members.
• Active Listening: Listen attentively to customer requests and orders to ensure nothing is missed or misunderstood.
• Multitasking: Manage several tables at once and juggle multiple tasks, including taking orders, delivering food, and handling payment.

3. Knowledge of Menu & Specials

• Menu Familiarity: Have an in-depth knowledge of the menu, including ingredients, preparation methods, and possible allergens.
• Specials & Pairings: Be familiar with daily specials, wine pairings, and be able to make recommendations based on guest preferences.
• Dietary Restrictions: Understand common dietary restrictions (e.g., gluten-free, vegetarian, vegan) and be able to advise guests accordingly.

4. Product Knowledge

• Wine & Beverage Expertise: Have knowledge of wines, cocktails, and other beverages to assist with pairings and recommendations.
• Food Presentation: Understand the importance of how food is presented and served, ensuring it’s appealing and consistent with the restaurant’s standards.

5. Time Management

• Efficient Service: Prioritize tasks effectively, ensuring all guests are attended to promptly without feeling rushed.
• Table Turnover: Manage the pacing of a meal to ensure timely service while also maintaining a pleasant, unhurried atmosphere.
• Organized: Keep track of multiple orders and needs without confusion, ensuring everything runs smoothly.

6. Teamwork & Collaboration

• Cooperation with Colleagues: Work closely with kitchen staff, hosts, and other waitstaff to ensure an efficient and smooth operation.
• Supporting Others: Help colleagues during busy times or when they are overwhelmed to maintain a high level of service.
• Flexibility: Adapt to changes in shifts, requests, or seating arrangements as necessary to accommodate guest needs and restaurant operations.

7. Physical Stamina & Endurance

• Long Hours on Feet: Waiters are often on their feet for extended periods, requiring good physical endurance and stamina.
• Carrying Heavy Trays: Ability to carry multiple plates or heavy trays of food, drinks, and condiments without spilling.
• Fast Movement: Ability to move quickly between tables and the kitchen while maintaining professionalism.

8. Sales & Upselling

• Suggestive Selling: Recommend add-ons, such as desserts, appetizers, or drink specials, to increase the check total.
• Enhance the Experience: Help guests make choices that will improve their dining experience, potentially boosting the restaurant’s revenue.
• Promotions & Offers: Inform guests of any special promotions or offers in a way that feels natural and helpful.