Distribution Manager

Roles and responsibilities

• Build and manage database information for CRS, GDS, PMS and OTAs
• Manage and monitor rate parity across all channels though Distribution Intelligence Tool and work closely with Sales to ensure channel agnostic approach and enforce parity.
• Manage the implementation of OTA’s, tour operators & DMC’s on various distribution platforms
• Adhere to agreed timelines and deliver within.
• Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
• System set up and maintenance for ancillaries related systems.
• Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
• Maintaining high standards of data quality through system maintenance and audits.
• Maintain partner implementation tracking sheet up to date with all related accurate information.
• Keep close relationships and collaboration with third parties’ partners, developing revenue strategies.
• Manage of OTAs content and strategies implementation, based on reporting insights.
• Training sales and front office teams to understand revenue management principles and the roles they play.
• Keep Training material up to date and provide a training platform, to an enlarged audience.
• Provide guidance and support to hotel colleagues on revenue management processes and procedures.
• Conduct training sessions to enhance revenue awareness and understanding across the organization.
• Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
• Manage Distribution Systems to anticipate business at risk and act accordingly.
• Optimize distribution channels and maintain rate parity across channels.
• Business Analytics application for comprehensive reporting and decision-making.
• Foster a collaborative and high-performance revenue culture across related areas.
• Staying abreast of industry and local market trends.

Desired candidate profile

Experience and Qualifications:

• At least 2 years’ experience in a managerial position
• Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
• Experience with SynXis and OPERA Cloud is a plus.
• Skilled in analysis, problem solving and decision making.
• Above average Excel knowledge; extremely comfortable compiling and manipulating data.
• Business Analytics is a plus.
• Must be a fast learner and able to work under pressure.
• Must work independently.
• Time management and attention to detail.
• Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as Front Desk team.