Server

Roles and responsibilities

• Greet and seat guests in a warm and friendly manner.
• Manage reservations and waitlists efficiently, ensuring that all guest details are accurate and up to date.
• Provide guests with information about the restaurant, including menus, specials, and policies.
• Coordinate with servers and kitchen staff to ensure timely seating and smooth transitions between guests.
• Assist with maintaining cleanliness and organization of the dining area, including resetting tables and managing guest flow.
• Handle guest inquiries, complaints, and special requests professionally, ensuring guest satisfaction.
• Process payment or direct guests to servers for final checks when needed.

Qualifications:

• Previous experience in customer service or hospitality (restaurant experience preferred).
• Strong interpersonal and communication skills.
• Ability to multitask and handle a busy, fast-paced environment.
• Positive, friendly, and professional attitude.
• Basic knowledge of reservation systems (or willingness to learn).
• Ability to stand for long periods and manage physical tasks (e.g., walking to and from tables, managing seating arrangements).
• Strong organizational skills and attention to detail.
• Flexible availability, including evenings, weekends, and holidays.
• • A high school diploma or equivalent is typically required for a hostess role. Additional training in customer service or hospitality management is a plus but not mandatory.

• Experience:

  • Previous experience in customer service or hospitality (such as roles as a server, receptionist, or retail worker) is often preferred, though many restaurants are willing to train individuals who have a strong customer service mindset and a positive attitude.

Desired candidate profile

The Server's primary responsibility is to provide friendly and efficient service, fostering a welcoming and inviting atmosphere for all our guests while ensuring their overall satisfaction. This role entails keen attention to our guests' preferences and requirements, offering recommendations, and serving beverages and food with precision and efficiency, consistently upholding the restaurant's high standards.

About You

Preferred qualifications for this role include having at least 1 to 2 years of prior experience in a similar position within the luxury hotel or restaurant sector, with a preference for international experience. We are looking for candidates who exhibit excellent communication skills and a genuine dedication to and enthusiasm for the Food and Beverage industry. Additionally, a willingness to work flexible hours is expected.