Recreation Supervisor

• They work on a daily basis in coordination with Director of Recreation to ensure the delivery of the best Recreational standards for the guests
• Operating costs are efficiently controlled within department
• Activity class programmes are successfully conducted on a regular basis including; Personal training Yoga
• They ensure a minimum par stock of guest amenity items are on hand at all times
• They ensure cleanliness of all recreation spaces and coordinate with housekeeping teams accordingly
• They help to establish policies and standards of the Recreation Department in the hotel and ensure adherence to at all times
• They give support and assist the senior managers to monitor and coordinate operational responsibilities
• They carry out necessary audits in the department and complete daily inspections
• They anticipate guests needs and acknowledge and responds immediately to guests concerns
• They possess full knowledge of emergency procedures and adhere to hotel requirements for internal or external guest accidents and emergencies
• They have knowledge and understanding of the physical operation of the Health Club Swimming pools
• They are fully aware and work in accordance with the Standard Operating procedures normal Operating procedures and Emergency action plan for the department
• They ensure that all equipment and furniture is clean and well maintained and that all hazards are repaired or removed from operation  
• They assist in other areas of the hotel as and when required carry out any other reasonable duties and responsibilities as assigned
• They comply with the guidelines and policies established in the Colleague Handbook Business Code of Conduct and Ethics policy hotels regulations on fire hygiene health and safety
• They maintain a high standard of personal appearance and hygiene as per the hotels grooming standards at all times

ADMINISTRATIVE DUTIES

• They actively support the participation in all Human Resources and Learning & Development related initiatives including but not limited to recruitment job chats performance dialogues learning initiatives colleague reward and recognition programs
• Adherence to Standard Operating Procedures Manual
• Maintain inventory of supplies for the operations of the recreation department
• Maintain accurate records as required by hotel and government regulations
• Attend weekly/monthly facility operations departmental communications meeting
• They consolidate and review periodic inventories of the Recreation department along with the senior department managers
• They attend and contribute to meetings department and hotel trainings and other scheduled activities

HEALTH AND SAFETY

• Follow and ensure that all Employees follow all safety procedures and practices
• Adhere to facility operations departmental emergency procedures/safety manual
• Ensure all departments adhere to all safety practices of Raffles the Palm
• They comply with the hotels Environmental and Occupational Health and Safety procedures at all times
• They are fully responsible in implementing and monitoring all Health and Safety related procedures supervise maintenance of all check lists in all Recreation areas
• They identify and report hazards and maintenance requirements in the workplace immediately to the Director of Recreation

COLLEAGUE RELATIONS

• They assist to drive and encourage a healthy work environment focusing on employees satisfaction and productivity
• Ensure operations department maintains a positive relationship with all departments in the recreation and hotel
• Have a complete understanding of and adhere to the recreation policy relating to safety
• Well versed in all recreation operations
• Ensure Colleagues adhere to all recreation standards as stated in the employee handbook
• They maintain a good rapport and working relationship with colleagues in the department and all other departments
• They actively participate in HR related matters of the department: recruitment appearance appraisal training and development

GUEST SERVICE

• Ensure the facility is in peak condition at all times (operations and cleanliness)
• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the first priority
• They monitor and ensure the compliance of services delivered to the guests and suggest any changes to improve operations
• They ensure a proper training plan of colleagues is conducted to ensure the highest levels of guest service

Qualifications :

• Minimum 1year experience in Recreation Supervisor role within the hospitality industry
• Lifeguard leadership experience
• First Aider/ CPR First responder   

Remote Work :

No

Employment Type :

Fulltime