Customer Service Executive
Posted on :
08-11-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Handle customer inquiries through phone email or chat in a professional and courteous manner.
- Resolve customer complaints provide appropriate solutions and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Provide product or service information to customers as needed.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Ensure customer satisfaction through effective communication and problemsolving skills.
Requirements
- Previous experience in a customer service role is preferred.
- Prior experience in ecommerce is required.
- Excellent communication skills in both verbal and written forms.
- Strong problemsolving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with CRM software and customer service tools is a plus.
Previous experience in a customer service role is preferred. Prior experience in e-commerce is required. Excellent communication skills in both verbal and written forms. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively. Familiarity with CRM software and customer service tools is a plus.
Employment Type
Full Time
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