Sales Support

Roles and responsibilities

Key responsibilities/What you do:

• Manages inclusion of new members into the client scheme and database system.
• Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client’s requirements.
• Maintains high quality of card-printing to satisfy clients’ preset standards of service.
• Issues periodic or daily report on performance.
• Meets further complex requirements, such as designing, photo-editing…etc.
• Keeps accurate records on the various activities for internal and external review.

Key requirements/What you bring:

• Bachelors Degree ; Medical background preferred.
• Knowledge in Project Coordination is a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Address Customer Queries: Respond to customer inquiries related to product usage, features, or troubleshooting. Provide guidance on how to use the product effectively.
• Resolve Issues: Help resolve any post-purchase issues, including product defects, malfunctions, or compatibility issues, by guiding the customer through troubleshooting steps or arranging repairs/replacements.
• Return and Exchange Management: Handle returns, exchanges, and warranty claims. Ensure the return or exchange process is smooth and compliant with the company’s policies.
• • Offer Technical Support: For products that require technical assistance (e.g., electronics, machinery, or software), provide technical support, either remotely or through in-person visits, depending on the nature of the product.

Desired candidate profile

• Customer Assistance and Problem Resolution:

  • Address Customer Queries: Respond to customer inquiries related to product usage, features, or troubleshooting. Provide guidance on how to use the product effectively.
  • Resolve Issues: Help resolve any post-purchase issues, including product defects, malfunctions, or compatibility issues, by guiding the customer through troubleshooting steps or arranging repairs/replacements.
  • Return and Exchange Management: Handle returns, exchanges, and warranty claims. Ensure the return or exchange process is smooth and compliant with the company’s policies.
  • Offer Technical Support: For products that require technical assistance (e.g., electronics, machinery, or software), provide technical support, either remotely or through in-person visits, depending on the nature of the product.

• Product Maintenance and Repairs:

  • Warranty Services: Ensure that the warranty terms and conditions are explained clearly to customers and that they are aware of how to file a warranty claim if necessary.
  • Repairs and Servicing: Coordinate product repairs, servicing, or maintenance, either through in-house technicians or third-party service providers. Ensure that any service work meets the company's standards.
  • Replacement Parts: Assist customers in obtaining necessary spare parts or components for products, particularly in industries like electronics, automotive, or machinery.

• Customer Education and Training:

  • Product Training: Offer training on product usage, best practices, and advanced features, especially for complex products (e.g., software, machinery, home appliances).
  • User Manuals and Documentation: Provide clear instructions, user guides, and online resources to help customers understand how to operate and maintain the product effectively.
  • FAQs and Self-Help Resources: Create and maintain self-help resources such as FAQs, video tutorials, or knowledge base articles to help customers troubleshoot common issues.