Intern Front Office
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
- Meet and greet guests as they arrive to the hotel.
- Register and room all guest arrivals according to established procedures.
- Perform check in check out and room change procedures and ensure all data are accurately entered into the hotel system.
- Attend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
- To anticipate and personalize service for each guest to ensure their satisfaction.
- To follow up with guests during their stay to ensure their satisfaction.
- Perform job duties as advised by the Head of the department.
- Establish and maintain good communications and teamwork skills with fellow Heartist and other departments within the hotel as and when required.
- Ensure to maintain the training plan effectively and seek for assistance if required.
PERSONAL ATTRIBUTES
- Must have a professional and neat presentation.
- Should have strong interpersonal skills and problemsolving skills
- Should be highly responsible and reliable
- Should have the ability to work cohesively as part of a team
- Should have the ability to work well under pressure in an accelerated environment
- Have the ability to build trusting relationships with others.
- Should be creative effective team player possessing a high degree of professionalism business acumen energy and determination.
- Must project positive attitude and outgoing personality.
- Must be guest oriented.
- Should be passionate about learning
Qualifications :
- Currently pursuing a degree or diploma in Hospitality Culinary Arts or a related field.
- Proficient in verbal and written communication in English (Additional foreign language would be an advantage) with the ability to interact professionally with guests and team members.
- Previous experience in customer service preferably in a food and beverage setting is a plus.
- Understanding of basic food handling service standards and hospitality etiquette.
- Basic knowledge of luxury hotel standards and operations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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