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You will be updated with latest job alerts via emailGAC Abu Dhabi is seeking candidates for the position of Customer Service Representative at their Guardian Towers Office in Abu Dhabi. The key responsibility is to act as the main point of contact for effective and efficient coordination between Logistics Department personnel and the related customers’ active job files and potential jobs, including but not limited to logistics products such as air & sea import & export on a door method or in segments, insurance and warehousing.
Accountabilities
GAC Abu Dhabi is a leading shipping and logistics service provider with a workforce of 108 highly skilled professionals. We combine our local expertise with GAC’s international experience to deliver outstanding service. Branch offices at Ruwais/Jebel Dhanna, Abu Dhabi International Airport and Sila Border help to provide entire coverage throughout the Emirate of Abu Dhabi.
MISSION: "GAC is a worldwide service provider dedicated to delivering integrated services to the Shipping, Logistics, Marine and related markets through an international network."
PRODUCTS: Air Freight, Clearance & Forwarding, International Moving, Land Transportation, Ocean Freight, Offshore Support, Protection and Indemnity, Ship Agency, Ship Spares Logistics, Project Logistics, Warehousing and Distribution
Job Requirements
Key Competencies:
Minimum Qualifications And Other Requirements
Communication Skills: Strong verbal and written communication skills to clearly convey information to customers and internal teams.
Problem-Solving: Ability to address and resolve customer inquiries, issues, or complaints effectively and efficiently.
Customer Focus: A strong commitment to providing excellent customer service and ensuring customer satisfaction throughout the logistics process.
Knowledge of Logistics and Supply Chain: Understanding of logistics operations, including transportation, warehousing, and inventory management.
Attention to Detail: Meticulous in handling customer orders, tracking shipments, and maintaining accurate records.
Organizational Skills: Ability to manage multiple tasks and priorities simultaneously while maintaining high service levels.
Technical Proficiency: Familiarity with logistics management software, customer relationship management (CRM) systems, and basic data entry skills.
Interpersonal Skills: Ability to build rapport and maintain positive relationships with customers, vendors, and colleagues.
Adaptability: Flexibility to adjust to changing customer needs, priorities, and logistics challenges.
Time Management: Strong time management skills to ensure timely responses to customer inquiries and efficient handling of logistics operations.
Full-time