Lobby Ambassador
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
Lobby Ambassador
As an Lobby Ambassador you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Guest Relations function.
What you will be doing:
- Ensure to welcome all the guests in the lobby areas
- Ensure to have the lobby areas in best conditions at all times
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
- Follow up with Bell desk regards shuttle Bus.
- Daily courteous calls to VIP rooms so too with other guests.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
- Check Hotel situation occupancy functions groups VIPs.
- Reannounce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken as well as for the next day.
- To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
- Check VIP rooms after amenities are placed.
- Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
- File daily guest relations report and documents systematically.
- At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
- Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding MIPs and VIPs.
- Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
Qualifications :
Describe the requirements and skills needed for the job
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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