Customer Success Manager - ERKIDA
Posted on :
29-10-2024
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1 Vacancy
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Job Description
Job Description
Build and maintain strong relationships with customers to ensure their success and satisfaction Onboard new clients guiding them through the implementation process and providing training Monitor customer usage and engagement with the product to identify opportunities for improvement Act as a liaison between customers and internal teams to address concerns and resolve issues Conduct regular checkins with clients to gather feedback and assess their needs Develop and execute customer retention strategies to minimize churn Analyze customer data to identify trends and recommend solutions for better outcomes Collaborate with sales and marketing teams to ensure alignment in customer communicationsJob Requirements
Bachelors degree in business communications or a related field Proven experience in customer success account management or a similar role Strong interpersonal and relationshipbuilding skills Excellent problemsolving abilities and a customerfocused mindset Proficient in CRM software and data analysis tools Strong communication skills both verbal and written Ability to work independently and manage multiple accounts effectivelyJob Category: Operations
Job Type: Full Time
Job Location: Dubai
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