Sales Officer

Roles and responsibilities

A global multinational software provider now expanding physical presence in Middle East

Job Description

Proactively service and support clients and external stakeholders:* Conduct advanced training on products via phone, web based and face-to-face meetings

• Participate in prospecting efforts including calls, emails and new business meetings
• Prepare, present and be able to recap calls with client customers
• Field incoming calls and emails, liaison with clients and troubleshoot problems directly involving client contacts
• Support team members on researching and analyzing key data related to growing the health of client accounts
• Proactively analyze processes and bring forth ideas for continuous improvement
• Research and be able to explain the use of various tools to expand and engage the account
• Work with team members to implement new tools and functionality on accounts to expand the use of the product
  
  

The Successful Applicant

• 2-4 years full time work experience in a sales or customer success position within a technology or IT environment
• Proficient computer skills in Microsoft Office applications
• Excellent presentation skills
• Desire to research and communicate with prospective clients
• Solid analytical and problem solving ability
• Excellent customer service orientation
• Desire to increase levels of leadership and job role responsibility

Desired candidate profile

A sales officer is responsible for driving sales and managing customer relationships in various industries. Here are some key skills that are essential for a successful sales officer:

1. Communication Skills: Strong verbal and written communication abilities to effectively present products, negotiate deals, and build relationships.

2. Sales Techniques: Proficiency in various sales strategies and techniques, such as consultative selling, upselling, and cross-selling.

3. Customer Relationship Management (CRM): Familiarity with CRM software to track customer interactions, manage leads, and analyze sales data.

4. Negotiation Skills: Ability to negotiate terms and close deals while maintaining positive relationships with clients.

5. Product Knowledge: In-depth understanding of the products or services being sold to confidently address customer inquiries and provide tailored solutions.

6. Time Management: Effectively prioritizing tasks and managing time to meet sales targets and deadlines.

7. Adaptability: Flexibility to adjust sales strategies based on market trends and customer feedback.

8. Problem-Solving Skills: Ability to identify customer needs and provide solutions that meet those needs.

9. Team Collaboration: Working well with colleagues and other departments, such as marketing and customer service, to enhance sales efforts.

10. Goal-Oriented: A strong drive to meet and exceed sales targets, with a focus on achieving measurable results.