Business Process Manager

Roles and responsibilities

• Lead and manage end-to-end business process transformation initiatives, from assessment and strategy to execution and sustainability.
• Collaborate with cross-functional teams, including IT, operations, and business units, to identify process inefficiencies and implement innovative solutions.
• Develop and implement BPM methodologies, tools, and frameworks, ensuring best practices are followed across the organization.
• Partner with senior leadership to align process improvement initiatives with broader business objectives and operational goals.
• Monitor process performance through KPIs and drive continuous improvement by identifying new opportunities for optimization.
• Mentor and lead a team of BPM professionals, fostering a culture of innovation, accountability, and excellence.
• Serve as the BPM subject matter expert, providing guidance on process architecture, governance, and technology integration.
• Ensure effective change management strategies are in place to support the adoption of new processes and technologies.
• Oversee process documentation, ensuring processes are clearly defined, standardized, and communicated across the organization.

Qualifications:

• Bachelor’s degree in Business, Engineering, Operations, or a related field (MBA or advanced degree preferred).
• Minimum of 8-10 years of experience in business process management, with at least 5 years in a leadership role.
• Strong knowledge of BPM frameworks, methodologies (e.g., Lean, Six Sigma), and process modeling tools (e.g., BPMN).
• Proven track record of driving business transformation and large-scale process improvement initiatives.
• Exceptional leadership and people management skills, with experience leading cross-functional teams.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Experience with BPM software and platforms, such as Appian, Pega, or similar, is a plus.
• PMP, Lean Six Sigma, or related certifications are highly desirable.

Desired candidate profile

• Analytical Skills: Ability to analyze complex processes, identify inefficiencies, and propose effective solutions.

• Process Mapping: Proficiency in using tools and techniques to map out processes and workflows for better visualization and understanding.

• Project Management: Strong project management skills to oversee BPM initiatives, ensuring they are completed on time and within budget.

• Change Management: Knowledge of change management principles to effectively implement process improvements and handle resistance.

• Communication Skills: Excellent verbal and written communication skills to interact with stakeholders, team members, and management.

• Technical Proficiency: Familiarity with BPM software and tools, as well as data analysis and reporting tools.

• Problem-Solving: Strong problem-solving skills to develop innovative solutions to process-related challenges.

• Collaboration: Ability to work collaboratively with cross-functional teams to drive process improvements.

• Attention to Detail: Meticulous attention to detail to ensure that processes are accurately documented and followed.

• Continuous Improvement Mindset: A commitment to continuous improvement methodologies such as Lean, Six Sigma, or Agile.