Housekeeping Manager

Roles and responsibilities

As a Head Housekeeping Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the ‘floors’
• Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly
• Ensure the correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules
• Responsible for implementing trainings of all team members and ensure they understand the purpose of their role and standards required
• Thorough knowledge of all the products and services provided by Housekeeping
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands on approach. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Desired candidate profile

• Attention to Detail: Ability to notice and address cleanliness issues, ensuring all areas meet high standards.

• Time Management: Skills in managing time effectively to complete cleaning tasks efficiently within set schedules.

• Cleaning Techniques: Proficiency in various cleaning methods and proper use of cleaning equipment and chemicals.

• Physical Stamina: Capability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.

• Customer Service: Friendly demeanor and approachability to enhance guest satisfaction and respond to requests.

• Organization: Strong organizational skills to manage supplies, keep track of tasks, and maintain a systematic approach.

• Safety Awareness: Understanding of health and safety regulations related to cleaning and handling hazardous materials.

• Communication Skills: Ability to communicate effectively with team members and guests, addressing any inquiries or concerns.

• Problem-Solving: Skills to identify issues and implement effective solutions to enhance service quality.

• Team Collaboration: Experience working collaboratively with other staff members to ensure a clean and welcoming environment.