Room Service Order Taker

Roles and responsibilities

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Desired candidate profile

• Customer Service Skills: Strong ability to interact with guests courteously and professionally, ensuring a positive dining experience.

• Communication Skills: Clear verbal communication to take orders accurately and confirm details with guests.

• Multitasking Ability: Capacity to manage multiple orders and requests simultaneously while maintaining attention to detail.

• Product Knowledge: Familiarity with the menu, including ingredients, preparation methods, and specials, to assist guests effectively.

• Problem-Solving Skills: Ability to address and resolve any issues or special requests from guests promptly.

• Sales Skills: Ability to upsell menu items and promote special offers to enhance guest satisfaction and increase revenue.

• Organizational Skills: Strong organizational abilities to manage orders, track deliveries, and ensure timely service.

• Time Management: Skills in prioritizing tasks to ensure efficient order processing and delivery.

• Technical Proficiency: Familiarity with order management systems and basic computer skills for entering and tracking orders.

• Team Collaboration: Experience working closely with kitchen and delivery staff to ensure seamless service.