Lobby Hostess
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
- Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensure sufficient stocking of welcome beverage refresh towels and special amenities are maintained.
- Coordinate transportation for guests in collaboration with the concierge desk.
- Handle difficult situations while effectively following resort policies and procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
- Keep the immediate Manager / Supervisor promptly and fully informed.
- Ensure safety and security of guests.
- Actively participate in upselling Spa Food and Beverage outlets and excursions.
- Ensures the standards of service as well as the LQA requirements are followed and adhered to.
Qualifications :
- Excellent communication skills and presentation
- Ability to converse with guest from diverse background
- Fluency in English foreign languages an advantage
- Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel
- A friendly and outgoing behavior
- Proactive resourceful and able to work independently
- Has strong decision making abilities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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