Door Attendant

Roles and responsibilities

• Greet all guests entering and leaving the hotel entrance, using the appropriate salutation that maintains a welcoming atmosphere.
• Open the car door for all guests arriving or leaving from the main entrance of the property in a polite and courteous manner and greet them with a warm smile welcoming them on arrival and departure.
• Coordinate with the bell attendants to ensure they remove luggage/parcels from vehicles of guests arriving at the hotel entrance and to arrange for their delivery to the guest rooms.
• Handle the safe storage of luggage in the storeroom, making sure it is always kept clean and tidy.
• Hail taxis for Guests, using the designated taxi company, opening the taxi doors, and helping them to be seated to provide them with the appropriate assistance required.
• Receive incoming packages/letters/documents for guests - record their acceptance and arrange delivery to the recipient in a timely manner.
• Identify and assist with security matters as a first point of call for guests checking into the SBU to ensure any security risks are minimized.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Previous experience in hospitality is preferred, ideally in the same capacity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Desired candidate profile

1. Guest Greeting: Welcoming guests upon arrival, providing a friendly and courteous first impression.

2. Luggage Assistance: Helping guests with their luggage, ensuring it is handled safely and efficiently.

3. Valet Services: Assisting with parking and retrieving vehicles, if applicable, and ensuring the valet area is organized.

4. Information Provider: Offering information about hotel services, local attractions, and directions, enhancing the guest experience.

5. Security Monitoring: Ensuring the safety and security of the establishment by monitoring who enters and exits the premises.

6. Coordinating Services: Collaborating with other staff members (e.g., bell staff, front desk) to ensure smooth operations and guest satisfaction.

7. Handling Requests: Addressing guest requests promptly and professionally, such as arranging transportation or providing local recommendations.

8. Maintaining Cleanliness: Keeping the entrance area tidy and presentable, ensuring a welcoming environment.

9. Emergency Response: Being prepared to respond to emergencies or safety issues, following established protocols.

10. Feedback Collection: Gathering feedback from guests regarding their arrival experience and addressing any concerns.

Key Skills

1. Customer Service: Strong focus on providing excellent service and creating a positive experience for guests.

2. Communication: Clear and effective verbal communication skills for interacting with guests and staff.

3. Interpersonal Skills: Ability to build rapport with guests, creating a welcoming atmosphere.

4. Problem-Solving: Quick thinking to address guest needs or concerns efficiently.

5. Attention to Detail: Ensuring that all aspects of the entrance area are well-maintained and organized.