FB Supervisor

Roles and responsibilities

An opportunity has arisen for a Seasonal Team Leader to join the F&B Service Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
• Ensure opening and closing checklists are completed on a daily basis.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Seasonal Contract: from October to May.
• Minimum of two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English and an additional international language is a plus.
• Knowledge of Food and Beverage applications: Micros and Sevenrooms.
• Passion for delivering exceptional dining experiences.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.

Desired candidate profile

1. Customer Service: Providing attentive and friendly service to enhance the dining experience.

2. Order Management: Accurately taking and processing guest orders, ensuring timely delivery.

3. Menu Knowledge: Understanding the menu, including ingredients and preparation methods, to make recommendations to guests.

4. Cleanliness and Organization: Maintaining cleanliness in dining areas, including tables, floors, and utensils.

5. Collaboration: Working closely with kitchen staff to ensure smooth service and communication.

6. Payment Processing: Handling transactions and processing payments accurately.

7. Complaint Resolution: Addressing guest complaints or concerns in a timely and professional manner.

8. Inventory Management: Assisting in monitoring stock levels and managing supplies.

Key Skills

1. Communication: Strong verbal skills for interacting with guests and team members effectively.

2. Multitasking: Ability to manage multiple tables and tasks simultaneously during busy service periods.

3. Attention to Detail: Ensuring accuracy in orders and presentation, as well as adherence to health and safety standards.

4. Time Management: Efficiently managing time to deliver prompt service.

5. Interpersonal Skills: Building rapport with guests and creating a welcoming atmosphere.

6. Problem-Solving: Quickly addressing issues that arise during service.

Qualities

• Positive Attitude: Maintaining a cheerful and approachable demeanor.
• Team Player: Collaborating effectively with colleagues to provide seamless service.
• Adaptability: Flexibility to adjust to changing situations and guest needs.

F&B Service Best Practices

1. Personalization: Tailoring service to meet individual guest preferences.
2. Consistency: Ensuring that service quality remains high across all shifts and staff members.
3. Feedback: Actively seeking and utilizing guest feedback to improve service.