Front office - Shift Leader
Posted on :
22-10-2024
Employer Active
1 Vacancy
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Job Description
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages and Loyalty programs.
- Attend to guests complaints inquiries and requests in a timely and courteous manner.
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
Qualifications :
University Degree in Hotel Management and/or Minimum 2 years in a similar role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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