FB Supervisor

Roles and responsibilities

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.
• A strong command of both written and spoken English is required; additional language is an asset.
• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Guest Engagement: Interact with guests to create a welcoming atmosphere, addressing inquiries and providing information about the menu and specials.
2. Menu Knowledge: Have in-depth knowledge of food and beverage offerings, including ingredients, preparation methods, and potential pairings, to guide guests in their selections.
3. Promotion of Services: Actively promote dining events, specials, and seasonal menus to encourage guest participation and enhance their experience.
4. Feedback Collection: Gather feedback from guests regarding their dining experience, which can be used to improve service and offerings.
5. Collaboration: Work closely with kitchen and service staff to ensure smooth operations and high-quality service delivery.
6. Training and Support: Assist in training new staff on customer service standards and product knowledge.

Essential Skills:

• Excellent Communication: Strong verbal skills for engaging effectively with guests and conveying information clearly.
• Customer Service Orientation: A friendly and approachable demeanor focused on enhancing the guest experience.
• Sales Skills: Ability to upsell menu items and promote specials effectively.
• Attention to Detail: Careful consideration of guest preferences and dietary restrictions to provide personalized service.
• Teamwork: Collaborative spirit to work well with kitchen and service teams.