Valet Attendant

Roles and responsibilities

• Minimum 01 year of experience.
• UAE Driving License No. 3 mandatory.
• Able to drive automatic and manual vehicles.
• Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
• Work on day/night shifts and on several locations within duty hours in addition to contributing with extra hours when required for special events/ exigencies/ Operational requirement.
• High School Certificate /Diploma.
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Ensure that Vehicles are Parked & delivered without any accident as per the laid down timelines for the highest standard of Guest/ Customer service leading to Customer delight.
• Adherence to all Company rules, regulations, Policies without any deviation.
• To ensure guests/ customers receive prompt, friendly, personalized service of the highest quality.
• Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before guest greets you by following the standard phrases and ensure a quick and discreet departure while conveying appreciation and hope to return.
• Utilize knowledge and information given, to accurately answer any questions from guests and to make recommendations to Guests regarding the region, culture, best means of travel, places of public interest and activities, iconic landmark and best Shopping districts.
• Provide best Guest service before being requested, particularly assisting guests with luggage and arrange for or hailing taxis for the guest if required.
• Maintain a good driving record & follow the SOP’s/ guidelines laid down by the company.
• Adhere to Location/ site change/ site rotation as per Company policy.
• Meet grooming and hygiene standards set by the company.
  

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

What We Believe In

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Desired candidate profile

1. Vehicle Parking: Park guests’ vehicles efficiently and securely, ensuring proper handling to avoid any damage.
2. Guest Reception: Greet guests warmly as they arrive, assisting with luggage and providing information about the facility.
3. Vehicle Retrieval: Retrieve guests’ vehicles promptly upon request, ensuring a smooth and efficient process.
4. Safety and Security: Monitor the parking area to ensure the safety and security of parked vehicles, reporting any issues to management.
5. Customer Service: Provide exceptional service, addressing any guest inquiries or requests related to parking and transportation.
6. Maintenance Checks: Perform basic checks on parked vehicles for any visible issues and report them to management if necessary.

Essential Skills:

• Excellent Communication: Strong interpersonal skills for engaging with guests in a friendly and professional manner.
• Attention to Detail: Careful handling of vehicles and awareness of guest needs.
• Driving Skills: Proficient driving skills, including the ability to maneuver various types of vehicles safely.
• Problem-Solving: Ability to quickly address any issues or concerns raised by guests.
• Physical Stamina: Capacity to stand for extended periods and assist with luggage or other physical tasks.