IT Associate

Roles and responsibilities

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

What You Will Need To Succeed

• Minimum of a high school diploma in Catering / College degree in Hotel Management or a related field is preferred.
• Minimum of 1 -2 years’ experience in a similar position in a 5-star hospitality company.
• Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change.
• The ability to communicate technical information in a non-technical language to users.
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• To specify, implement, install and configure new front of the house guest facing hospitality applications assigned to analyst’s specialty area and ensure that the product meets the needs of the business, liaising with the IT Applications Manager, Project Manager and vendors where necessary.
• To provide on-going technical maintenance and usage support of assigned Hospitality applications in order to maintain their reliability and business benefits and liaise with vendors for support escalations.
• To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports, workflows, enhance features to maximise the business ROI, ensure the efficiency of service and provide enhanced services to associates/ambassadors.
• To provide second level support for specific applications hosted at business unit level.
• To analyse, define and implement interfaces between hospitality applications to provide integrated solutions.
• To identify, diagnose and rectify any number of problems affecting hospitality applications, which may emanate from software, hardware or the operating systems, in such a way that ensures minimum down time to the user whilst maintaining the integrity of the data.
  

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

What We Believe In

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Desired candidate profile

1. Technical Support: Provide help desk support to users, troubleshooting hardware and software issues in a timely manner.
2. Equipment Setup: Assist in the installation and configuration of new hardware, software, and peripherals.
3. Network Assistance: Monitor network performance and help resolve connectivity issues to ensure users have reliable access to IT resources.
4. User Training: Educate staff on the proper use of technology, software applications, and best practices for IT security.
5. Maintenance and Repairs: Conduct regular maintenance on IT equipment, perform updates, and manage repairs as needed.
6. Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets.

Essential Skills:

• Technical Knowledge: Familiarity with operating systems, software applications, and network configurations.
• Problem-Solving Abilities: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Ability to convey technical information clearly and effectively to non-technical users.
• Customer Service Orientation: A friendly, patient approach to assist users with varying levels of technical expertise.
• Organizational Skills: Capable of managing multiple tasks and prioritizing support requests effectively.