Customer Service Assistant

Roles and responsibilities

The Customer Service Representative function is responsible to assist customers in multiple capacity according to the requirement of the assigned property/location. Can perform the functions related to Parking Administration, Concierge and Guest Service Operations

The Parking Administration function is responsible to operate paid self-parking booths.

The Concierge function is responsible to perform Shop & Drop services in accordance with the given Guest service standard and SOP’s.

The Guest Service Operations function is responsible in welcoming and bidding farewell

What You Will Need To Succeed

• Minimum 01 year of experience in a customer facing role.
• Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
• High School Certificate /Diploma.
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Provide customers with a world class level of service to achieve defined customer satisfaction levels via professional & timely response, business knowledge and proactive identification of customer needs and requirements.
• Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before guest greets you by following the standard phrases and ensure a quick and discreet departure while conveying appreciation and hope to return.
• Utilize knowledge and information given, to accurately answer any questions from guests.
• Maintaining standards by communicating any problems or potential problems in your work surroundings.
• Convey any grievance, requests that are required to be addressed at a professional level.
• Adhere to Location/ site change/ site rotation as per company policy.
• Meet grooming and hygiene standards set by the company.
• Ensure all Safety Systems set by the company and the clients are adhered to.
• Need to keep an eye out for suspicious activity.
• Support the management for additional task assigned such as guiding guests for Dubai fountain, elevators, nearest exits, prayer rooms, alternate lifts, food courts etc.
  

Parking Administration Function (Parking Attendant)

• Operate paid self-parking booth. Accept and process parking fees from patrons utilizing computer-based cash register system.
• Generate revenue report through system and deposit daily revenue to finance.
• Use cash deposit machine for daily revenue submission.
• Prepare incident reports.
• Assist guests with directional information and answer various parking related questions.
• Responsible for collecting parking fee from customers/guests and issuing receipt.
  

Concierge Function (Shop and Drop Runner)

• To keep and retrieve guest shopping bags by following the SOP’s and safety practices.
  

Guest Service Operation Functions (Doormen)

• Opening doors, greeting guests, and assisting guests with directional information.

Desired candidate profile

1. Welcoming Participants: Greet individuals and families as they arrive at recreational facilities or events, creating a friendly atmosphere.
2. Providing Information: Offer clear and accurate information about programs, schedules, and activities, ensuring participants understand their options.
3. Assisting with Registrations: Help guests with the registration process, answering questions and guiding them through any necessary paperwork or online systems.
4. Addressing Concerns: Listen to participant feedback, address any issues or concerns promptly, and escalate matters as needed to ensure satisfaction.
5. Creating Engagement: Encourage participation in various activities and events, promoting a sense of community and involvement.
6. Maintaining Cleanliness and Safety: Ensure that recreational areas are clean and safe, contributing to a positive environment for all participants.

Essential Skills:

• Communication: Strong verbal skills to effectively convey information and engage with participants.
• Problem-Solving: Ability to quickly address and resolve customer concerns.
• Interpersonal Skills: Building rapport with community members to foster a welcoming environment.
• Empathy: Understanding participant needs and providing tailored support.
• Organizational Skills: Keeping track of multiple activities and events to ensure smooth operations.