Front Office Administrator

Roles and responsibilities

Job Description

Genuine service personality, with high EQ.

• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality
  

industry.

• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is
  

preferred.

• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
• Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
• Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
• Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
• Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
• Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
• Feedback Collection: Gather guest feedback to improve services and relay insights to management.

• Essential Skills:

• Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
• Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
• Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
• Problem-Solving Skills: Quick thinking to address issues and provide solutions.
• Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.

Desired candidate profile

1. Guest Reception: Warmly welcome guests upon arrival, assisting with check-in and providing information about the property.
2. Information Provider: Offer detailed information about hotel services, local attractions, dining options, and amenities.
3. Concierge Services: Assist with reservations, transportation arrangements, and other guest requests to enhance their stay.
4. Problem Resolution: Address and resolve guest inquiries and concerns in a timely and professional manner.
5. Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
6. Feedback Collection: Gather guest feedback to improve services and relay insights to management.

Essential Skills:

• Excellent Communication: Strong verbal skills for effective interaction with guests and team members.
• Customer Service Orientation: A friendly and approachable demeanor that prioritizes guest satisfaction.
• Multitasking: Ability to handle various tasks simultaneously in a fast-paced environment.
• Problem-Solving Skills: Quick thinking to address issues and provide solutions.
• Cultural Awareness: Sensitivity to diverse backgrounds and the ability to engage with guests from different cultures.