Housekeeping Team Leader

Roles and responsibilities

Job Description

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary
• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Timeliness in order taking and delivery of requests to guests.
• Prevent complaints and ensure adequate service recovery where needed.
• Proactively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Cleanliness Maintenance: Ensure that all areas are kept clean, tidy, and well-organized, adhering to health and safety standards.
• Guest Interaction: Engage with guests to provide information, answer questions, and address any housekeeping-related concerns.
• Coordination: Work closely with the housekeeping team to ensure efficient operations and timely service delivery.
• Training and Support: Assist in training new housekeeping staff and promoting best practices in cleanliness and guest service.
• Reporting Issues: Identify and report maintenance or safety issues to the appropriate departments.

• Essential Skills:

• Communication: Strong verbal skills to interact effectively with guests and team members.
• Attention to Detail: Keen eye for detail to ensure high standards of cleanliness are maintained.
• Customer Service: Friendly and approachable demeanor to enhance the guest experience.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Teamwork: Collaborative spirit to work well with other departments and staff.

Desired candidate profile

1. Cleanliness Maintenance: Ensure that all areas are kept clean, tidy, and well-organized, adhering to health and safety standards.
2. Guest Interaction: Engage with guests to provide information, answer questions, and address any housekeeping-related concerns.
3. Coordination: Work closely with the housekeeping team to ensure efficient operations and timely service delivery.
4. Training and Support: Assist in training new housekeeping staff and promoting best practices in cleanliness and guest service.
5. Reporting Issues: Identify and report maintenance or safety issues to the appropriate departments.

Essential Skills:

• Communication: Strong verbal skills to interact effectively with guests and team members.
• Attention to Detail: Keen eye for detail to ensure high standards of cleanliness are maintained.
• Customer Service: Friendly and approachable demeanor to enhance the guest experience.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Teamwork: Collaborative spirit to work well with other departments and staff.