Reservation Agent

• Understand the key principles of ACCORS Pricing Strategies and Revenue Management
  • Retail Corporate Leisure Group Other
  • Rate Restrictions hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Cohost dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals Corporate Accounts Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCORS Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotels telephone system
• Maintain the Reservation correspondence
• Support the Reservations Manager and/or Revenue Management leader with special projects as required.

PERSONAL ATTRIBUTES

• Ability to adapt to changing environment.
• Attention to Detail
•  Ability to handle multiple tasks
•  Ability to organize work flow

Qualifications :

• Degree/Diploma in Training and Development or Hotel Management
• Working knowledge of Opera Microsoft Office.

EXPERIENCE

• Minimum 2 years experience in Hotel or Resort as Reservations Agents.
• Luxury hotel or resort background preferred
• Understands the local culture and have worked in the region.

Remote Work :

No

Employment Type :

Fulltime