Reservation Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Understand the key principles of ACCORS Pricing Strategies and Revenue Management
- Retail Corporate Leisure Group Other
- Rate Restrictions hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Cohost dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals Corporate Accounts Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCORS Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotels telephone system
- Maintain the Reservation correspondence
- Support the Reservations Manager and/or Revenue Management leader with special projects as required.
PERSONAL ATTRIBUTES
- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
Qualifications :
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
