Club Millesime Agent

The Position

To be responsible for all activities relevant to Sofitel Club guests such as the reception private check in / out cashiering foreign exchange and assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES

• Greet guests at all times in a friendly and helpful manner
• Register and room all Sofitel Club guest arrivals according to established procedures
• Perform checkin checkout and room change procedures and ensure all data is accurately entered into the hotel system
• Liaise closely with Butlers to escort and do followups on guest requests or requirements
• Maintains cashier float and ensure accurate daily report of all money received
• Cashes hotel guests personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
• Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Sofitel property
• Ensure that guests depart the hotel with a positive impression of the hotel service
• Perform audit balances and prepare all reports for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Offer secretarial duties for guests such as faxing posting copying scanning etc.
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that Reception and Lounge work area is clean and in an orderly state at all times
• Performs related duties and special projects assigned
• Adhere to OH&S policies and procedures
• Set up for Breakfast HighTea & Cocktail Hour & ensure timely replenishment of amenities
• Forecast weekly stock intake on food and beverage in the lounge

Qualifications :

QUALIFICATIONS

• PostSecondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 1 2 years relevant experience in customer service/guest relations

Remote Work :

No

Employment Type :

Fulltime